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IT Network

2 months ago

Bristol, Bristol, United Kingdom TLT LLP Full time
About the Role

We are seeking an experienced IT Network & Infrastructure Manager to join our Technology team in Bristol. As a key member of our IT Ops Team, you will lead the IT Infrastructure Team and be responsible for delivering all IT network and infrastructure services to support our enterprise applications and related services.

Key Responsibilities
  • Ensure the firm's IT network and infrastructure meet agreed availability and performance KPIs and have sufficient capacity to support planned growth.
  • Ensure the Confidentiality, Integrity and Availability of the firm's network and infrastructure and Information Assets in accordance with the requirements of firm's ISMS and contractual agreements with clients.
  • Manage the full lifecycle of enterprise / back-end physical, cloud and software assets and ensure they are recorded and properly licensed.
  • Confirm that support services are available from the IT Application and Services Team (and their suppliers) as defined in the relevant SLAs and OLAs.
  • Meet or exceed the SLAs and OLAs for which the IT Network & Infrastructure Team are responsible, including the measurement and monitoring of relevant KPIs.
Requirements
  • Excellent people leadership skills and a fundamental understanding of infrastructure (both cloud and on premise) to underpin a modern tech stack.
  • Ability to support the TLT digital aspirations and roadmap.
  • Substantial experience in a technical management role, managing a team and third-party suppliers delivering infrastructure to at least 2,000 end-users in a multi-site business-to-business services organisation.
  • Experience of selection, implementation and operational support of technologies and services currently used by the firm, including Microsoft Cloud Technologies, Active Directory, Group Policy, SCCM, etc.
  • Experience of selection, implementation and operational support of Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, BES, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.
  • Broad understanding of other areas of IT including IT Service Delivery, IT Training, Programme & Project Management, etc.
  • Substantial experience of working within an ITIL environment with excellent knowledge of incident, problem and change management.
  • Experience of working with disaster recovery and business continuity.
  • Desirable to own previous law firm or similar partnership/professional services experience, including an understanding of commonly used legal applications and services.
About TLT

TLT is a fast-paced, fast-growing and forward-thinking law firm that helps clients stay one step ahead. We work with high-profile clients in innovative sectors and have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US.

We value our employees highly and offer a competitive salary with an annual pay review, access to an extensive range of benefits, and a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm.