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Customer Service Advisor

2 months ago

Fulham, Greater London, United Kingdom Shared Services Partnership Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Rental Income team as a Customer Service Advisor. This is a hybrid role, combining office-based and home working, and will be the first point of contact for residents' enquiries regarding current and former tenant rent and arrears.

The successful candidate will be responsible for providing individual signposting based on residents' circumstances, identifying potential rent arrears and advising on suitable avenues of support. This role will play a pivotal part in supporting residents to maintain their tenancies and maximise their income.

We are looking for an individual with strong customer care and communication skills, the ability to plan and prioritise a busy workload, and work independently. In return, we offer a challenging and varied working environment, the support of a high-performing team, and opportunities for professional development.

Our People Values

We are committed to creating a workplace that is inclusive, fair, and caring. We value the views and opinions of our colleagues and residents, and promote benefits and opportunities for all.

We are driven to continually improve and put our residents, customers, and businesses at the heart of everything we do. We believe in the importance of collaboration, respect, and open communication.

Our Commitment to You

We offer a comprehensive total reward package, including flexible working arrangements, and a commitment to equity, diversity, and inclusion. We believe in creating a workplace that is accessible and inclusive for all, and are committed to removing barriers in the recruitment process.