Relief Security Officer

1 week ago


Watford, Hertfordshire, United Kingdom Savills Management Resources Full time

Job Title: Relief Security Officer

Job Summary:

We are seeking a highly skilled and experienced Relief Security Officer to join our team at Atria Watford. As a key member of our security team, you will be responsible for providing exceptional customer service and ensuring the safety and security of our clients and visitors.

Key Responsibilities:

  • Act as cover for all security roles at Atria Watford, including Control room, Mall Security, Car Park Security, and Night Security.
  • Provide world-class customer service to all visitors and tenants, responding to their needs and concerns in a professional and courteous manner.
  • Carry out regular patrols of the centre, following the company security strategy and ensuring compliance with all procedures and policies.
  • Cover Car Park patrols when necessary and assist with Car Park Help Desk duties as required.
  • Ensure a timely response to all security issues and events, working closely with the security manager and other team members to resolve incidents.
  • Be professional, pleasant, friendly, courteous, and helpful at all times, maintaining a high level of personal grooming and adhering to the site uniform requirements.
  • Continuously look for opportunities to assist visitors and provide proactive support, ensuring the centre remains a safe and non-threatening environment for all.
  • Manage incidents in accordance with company and centre policies and procedures, liaising with the security manager and other colleagues as needed.
  • Deal efficiently and effectively with emergencies, including fire and bomb scares, ensuring the onsite team and client are informed and supported.
  • Maintain vigilance and monitor unauthorised access by banned persons, providing assistance to third-party contractors and visitors as required.
  • Monitor centre radio systems, adhering to correct radio procedures at all times and maintaining accurate records and reference materials.
  • Provide regular liaison and feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
  • Report any events that may be detrimental to the provision of security to the Centre team leader or line manager.
  • Support the Duty Managers and Soft Services Manager with internal and external audits, ensuring compliance with company policies and procedures.
  • Contribute to the continuous improvement process, adding value to both the company and the centre.
  • Undertake any other reasonable duties as required to meet the needs of the business.

Requirements:

  • Front Line SIA licence.
  • Experience of working in a customer-focused environment.
  • First aid qualified or willing to work towards qualification.

Working Hours: 40 hours per week, covering shifts over 7 days, including annual leave and absence. No set roster.

Salary: £15 per hour, £31,200 per annum.



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