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Customer Support Specialist

2 months ago

Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Representative to join our team at Northgate Vehicle Hire. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our diverse customer base.

Key Responsibilities
  • Manage customer data and communications in a timely and professional manner
  • Take ownership of issues and ensure satisfactory resolutions with minimal escalations
  • Proactively identify customers' needs and offer solutions
  • Stay up-to-date with developments and changes within the business to ensure accurate information is given to customers
What We Offer

As a Customer Support Representative at Northgate Vehicle Hire, you will enjoy a range of benefits, including:

  • A competitive salary starting from £22,369.35 per annum, with opportunities for increases based on performance
  • 24 days' annual leave, increasing to 26 days with service, plus public holidays and an extra day's leave to celebrate your birthday
  • A pension scheme with employer contributions of 5%
  • Access to our colleague assistance programme, including 24/7 GP service, mental health support, and physiotherapy
  • Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires
  • A free financial wellbeing app, Wagestream, to help you save and manage your finances
About Us

Northgate Vehicle Hire is the UK's largest supplier of light commercial vehicle rental solutions, with over 60 branches nationwide. We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are a dynamic and innovative company, committed to helping our customers thrive in their careers.