Regional Service Operations Leader

2 days ago


Hereford, Herefordshire, United Kingdom HVAC - FläktGroup UK Full time

We are looking for a highly organized and experienced Regional Service Operations Leader to join our HVAC team.

This role involves leading a team of Service Controllers and overseeing various aspects of our regional service operations.

Responsibilities include:

  • Leading a team of Service Controllers and ensuring accurate use of operating systems
  • Loading service reactive call outs, raising purchase orders, and planning reactive, quoted work, and planned maintenance visits
  • Accurate invoicing of all reactive works
  • Scheduling National customer's planned maintenance, reactive, and quoted works visits
  • Issuing annual purchase orders to subcontractors
  • Generating monthly periodic maintenance reports in ERP system

Our ideal candidate will have a strong background in customer service/supply chain and excellent organizational skills.

Salary: £45,000 - £65,000 per annum.

Requirements:

  • Good GCSEs in English and Maths (Grade 3 minimum)
  • Strong analytical and problem-solving skills
  • Proficient in Microsoft Office and CRM systems
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Experience in maintaining accurate records and databases

Benefits:

  • Generous salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and supportive work environment
  • Professional training and mentoring


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