Multilingual Customer Support Specialist

2 weeks ago


London, Greater London, United Kingdom SOUTH WEST RECRUITMENT Full time

We are seeking a highly skilled Multilingual Customer Support Specialist to join our team at SOUTH WEST RECRUITMENT. This role involves delivering exceptional customer care and support to Nordic consumers across various contact channels.

Job Overview

The successful candidate will be the first point of contact for consumers, handling queries and complaints about client products and services. A strong fluency in Finnish is essential, as well as excellent interpersonal skills to respond empathetically to consumers.

This role requires strong written and verbal communication skills in both Finnish and English, with the ability to take ownership of each customer journey and provide personalized solutions. Experience in the food industry sector and IT skills, such as Google Suite and Microsoft Office, are desirable.

Benefits
  • Competitive salary: £28,500 per annum
  • 20 days paid holiday + additional days based on length of service
  • Suggestion Box Monthly Winner Paid Reward;
  • Cycle To Work Scheme;
  • Home Computing Scheme;
  • Dentist scheme;
  • Bus Travel scheme;
  • Eye test vouchers;
  • Excellent onsite training and induction;
  • Staff room with complementary refreshments;
  • Corporate & client discounts, including hairdressing, gym membership, restaurants
    and bars;
  • Weekly dress down days;
  • Involvement with local charities and fundraising days/events;


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