Labor Operation Manager

1 week ago


Uxbridge Greater London, United Kingdom Disability Solutions Full time
Job Title: Labor Coordinator

About Disability Solutions
We are a company dedicated to providing exceptional service and support to our clients. We are seeking a highly skilled Labor Coordinator to join our team.

Job Summary
The Labor Coordinator will be responsible for managing the utilization of internal and external sources of labor to support the ongoing requirements of our venues and business operations. This role will ensure the utmost in customer satisfaction by providing excellent support for all internal and external Encore events.

Key Responsibilities
• Embrace and foster the company's Core Values.
• Drive integration with the teams across all brands and regions.
• Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
• Do the Right Thing by ensuring best practices and policies are being followed.

Systems, Equipment, and Labor
• Implement strategies developed by the Company that improve labor utilization and increase overall capacity.
• Drive Results by ensuring the most efficient utilization of internal labor resources, with a focus on decreasing the costs of employing external labor.
• Gather and report labor shortage data, review details of associated events, and source the necessary labor to fulfill those needs.
• Implement the company-developed guidelines and procedures for direct reports that support overall financial objectives.
• Coordinate central personnel to ensure labor sharing between divisions, including technical skill identification, scheduling, and timekeeping.

Customer Service & Reporting
• Deliver World Class Service by developing a strong rapport with all stakeholders with the goal of providing excellent support for all internal and external Encore events.
• Initial and ongoing communication with freelance contractors and agencies to ensure that the correct level of business-critical documents, information, and legal compliance processes are maintained to the highest level.
• Communication with venue managers and division management to determine the best allocation of labor for a given event based on the size of the event and needs of the requesting location.
• Provide regular reports to the Manager of Labor and Technology, Warehouse Manager, and Operations Team to ensure labor targets are maintained and assist in developing long-term strategies for maximizing labor usage of Encore employees to reduce overall labor costs.

Requirements
• Strong admin skills are key.
• Excellent verbal and written communication skills are a must.
• 2+ years of labor coordination/management or customer service experience, within the audio-visual or related service industry preferred (but not essential).
• Strong competency in the utilization of IT systems.
• Excellent ability with Microsoft Excel.
• Strong analytical and problem-solving skills.
• Demonstrated ability to work in a fast-paced, high-volume environment while being able to think creatively and effectively solve problems.
• Total commitment to service excellence.

Work Environment
Work is generally performed at the office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Disability Solutions.
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