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IT Infrastructure Specialist

2 months ago


Petersfield, Hampshire, United Kingdom FitzRoy Full time

About FitzRoy

We are a leading provider of care services for adults with learning disabilities, autism, and complex mental health needs.

We employ 1,500 staff across more than 100 services in England, and our mission is to break down barriers and raise the bar in standards of quality care.

Digital Transformation Programme

We are embarking on an ambitious Digital Transformation Programme to deliver easy-to-use, robust, information-driven solutions that enable all stakeholders to be fully informed and engaged in supporting people with learning disabilities to lead the lives they choose.

Job Summary

We are seeking an experienced IT Infrastructure Specialist to join our team as a Network Engineer. The successful candidate will be responsible for the setup and support of physical infrastructure in our services nationwide.

Key Responsibilities

  • Be the lead technical resource responsible for the setup and support of physical infrastructure in services, primarily network infrastructure such as routers, switches, firewalls, and wireless access solutions.
  • Build up a calendar of regular visits to our service locations to proactively tackle any outstanding IT issues.
  • Configure and rollout equipment in a precise and fully tested way.
  • Document configuration changes and share with the rest of the IT support team.
  • Assist on the development of the VOIP system, 3CX.
  • Create and maintain network topology diagrams for services.
  • Provide service and customer support during field visits.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Proactively preconfigure routers and other networking equipment before attending services.
  • Provide training and resources to the IT Support 1st line team on areas within your specialism.

Requirements

  • Experience of infrastructure installations.
  • Strong communication skills both written and verbal.
  • Experience in documentation of networks/infrastructure.
  • A collaborative 'can-do' approach.
  • Excellent problem-solving skills.
  • Engaging with a range of stakeholders across an organisation.
  • Self-motivated with a flexible approach to work.