Accommodation Office Team Leader

4 weeks ago


Metropolitan Borough of Solihull, United Kingdom Co-Operative Energy Ltd Full time
Job Title: Accommodation Office Team Leader

As a Team Leader in our Accommodation Office, you will play a vital role in supporting our managers in coaching, guiding, and coordinating the work of the team to achieve their goals.

Key Responsibilities:
  1. Champion excellent customer service and ensure that every interaction with our customers is positive and memorable.
  2. Motivate and support the team by leading from the front and setting a good example.
  3. Delegate tasks fairly and ensure that everyone is working together towards a common goal.
  4. Understand how the store is performing against financial targets and make informed decisions to drive growth.
  5. Have a good understanding of the products we sell and be able to offer guidance to customers on local products and promotions.
  6. Take ownership of customer complaints and ensure that they are dealt with professionally and efficiently.
  7. Be actively involved with community projects and support local community groups.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and will ensure that your rota is available 4 weeks in advance, giving you peace of mind to make the most of your days off.

Requirements:
  1. To be customer-focused and deliver excellent store experiences.
  2. A natural ability to listen, interact, and communicate with customers and team members.
  3. Enthusiasm and resilience to support your colleagues during demanding times.
  4. Flexibility to work a range of shifts, from daytimes to evenings and weekends.
  5. Confidence and a friendly, approachable nature.
  6. Some previous supervisory experience is desirable.

We offer a range of benefits, including discounts on all 'Your Co-op' services, paid time off for volunteering, and a colleague support fund. We are committed to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work.



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