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Laptop Repair Technician
2 months ago
Pacifica, a leading provider of outsourced support and repair services, is seeking an experienced engineer to join its tablet and laptop repair team in Washington. As a Carbon Neutral Company, we strive to create a sustainable future and reach net-zero carbon by 2035.
Our Mission:
We exist to keep households running while protecting the environment.
Our Vision:
We are proud to care for our customers' appliances for a more sustainable world.
The successful candidate will have previous experience in the repair of brown goods and be able to efficiently manage their workload. They will be confident in their ability to work independently and collaboratively with the team to meet deadlines and targets.
Key Responsibilities:
- Fault find, diagnose and repair of tablets and laptops, aiming for a first time fix
- Ordering parts
- Maintain a safe and clean work station at all times
- Liaise with the call centre to pass accurate information on each repair to the customer
- Monitor and action own WIP
- Keep up to date records of each stage of the repair
- Provide detailed job noted of work carried out upon completion of the work
This is a workshop-based role, working Monday to Friday, 37.5 hours per week, with overtime available. We offer a range of benefits, including a company pension scheme, 30 days annual holiday allowance, wellbeing and work-life balance, and excellent opportunities for progression and promotion.
Additional Benefits:
Company Pension scheme
30 days annual holiday allowance, rising with length of service
Wellbeing and fantastic work-life balance
Excellent opportunities for progression and promotion
Death in service benefit at 3x salary
Company online retailer saving portal
Complimentary MAP for your own home appliances
Costa card gift cards - monthly nominations by Team Managers
