Service Coordinator
2 days ago
About the Role:
We are seeking a highly organized and detail-oriented Service Controller to join our dynamic team. As a Service Controller, you will be the key point of contact between our clients and engineers, ensuring seamless communication and efficient service delivery.
Key Responsibilities:
- Process and manage service orders and schedules
- Update and maintain our CRM system to ensure accurate customer information
- Monitor and communicate with customers to ensure timely service delivery
- Collaborate closely with our engineers to ensure effective service delivery
- Manage engineer diaries and schedules to optimize service delivery
- Handle warranty claims and resolve customer issues
- Raise quotes and repair orders for products
- Book and schedule service and maintenance jobs
Requirements:
- Strong administrative, planning, or service experience
- Experience scheduling engineer diaries and managing service schedules
- Excellent customer service skills and ability to communicate effectively
- Ability to problem-solve and prioritize tasks
- Excellent communication skills with the ability to communicate at all levels
What We Offer:
- Competitive salary
- Career progression opportunities
- Free parking
- Excellent office environment
- Monday to Friday working hours
This is a full-time, permanent Service Controller role with great career prospects. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.
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