Technical Services Manager

2 weeks ago


Scotland, United Kingdom Harrison Scott Associates Full time
Technical Services Manager

Harrison Scott Associates is seeking a highly skilled Technical Services Manager to join its team of artworkers and technical experts. This role is a key internal and client-facing position that focuses on the technical aspects of jobs and projects.

Key Responsibilities:

  1. Oversee and manage all technical aspects of jobs, projects, procedures, and developments.
  2. Liaise with all departments to ensure seamless technical support and validation of works orders.
  3. Represent the company externally on technical matters related to jobs, projects, procedures, and developments.
  4. Develop and maintain systems for measuring service delivery and client satisfaction.
  5. Establish and maintain relationships with clients and suppliers to improve the order fulfillment process.
  6. Coordinate print development work and shared client initiatives to influence positive change and manage expectations.
  7. Provide training and development to internal and external associates.
  8. Stay up-to-date with market trends, technical developments, and client needs.

Requirements:

  1. Natural leadership qualities and ability to interface with all levels.
  2. Complete understanding of print processes and limitations.
  3. Strong decision-making ability and ability to manage multiple projects.
  4. Excellent verbal, analytical, organizational, communication, and written skills.

We are looking for a candidate who:

  1. Has natural leadership qualities and can interface with all levels.
  2. Has a complete understanding of print processes and limitations.
  3. Can make strong decisions and manage multiple projects.
  4. Has excellent verbal, analytical, organizational, communication, and written skills.


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