Implementation Manager

1 month ago


London, Greater London, United Kingdom TechNET IT Recruitment Ltd Full time
Implementation Manager

At TechNET IT Recruitment Ltd, we are seeking a skilled Implementation Manager to lead our team of Onboarding Success Managers. This crucial role involves ensuring that UK customers receive immediate value from their practice management products by fostering a customer-centric culture and achieving key operational outcomes.

Key Responsibilities:
Coach team members in best practices, fostering continuous development.
Lead recruitment, making sure high talent is brought into the business.

Champion onboarding across the business, focusing on building great experiences.
Work with teams across the business to achieve the best customer outcomes.

Requirements:
Experience in team management and customer onboarding, preferably in a SaaS or technology-driven environment.
Experience in managing multiple priorities and projects at once.
Experience with change management and driving customer adoption of new technologies.
Strong project management skills, with proficiency in tools like Jira, Hubspot, and LMS platforms.
Proficiency in office software (e.g., MS Office, Slite, Slack).
PMP, PRINCE2, or other project management certifications are a bonus.

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