Business Application Support Expert

4 weeks ago


London, Greater London, United Kingdom DOCOsoft Full time

Job Summary:

We are seeking a highly skilled Business Application Support Expert to join our team at DOCOsoft. As a key member of our support team, you will be responsible for troubleshooting and resolving complex technical issues, ensuring seamless service delivery to our customers.

Key Responsibilities:

  • Drive continuous service improvement to achieve operational excellence.
  • Maintain a set of metrics and reporting to demonstrate the operational performance of the Incident & Problem Management processes.
  • Drive innovation and quality to improve overall operational efficiency.
  • Engage with Development and Quality Assurance Teams on Support issues.
  • Provide support to account management teams.

Requirements:

  • University degree plus at least 4 years of relevant work experience.
  • Experience working in a technical support role.
  • Experience with MS SQL Server in a production environment, including sound knowledge of constructing SQL queries.
  • Practical knowledge of the Windows desktop/server environments.
  • Knowledge of IIS and Windows Scheduled tasks.
  • Ability to communicate technical information in a non-technical language to users.
  • High-performance mindset, with the ability to work in a team-oriented environment with multiple competing priorities.

What We Offer:

  • A competitive salary.
  • Company pension.
  • Health Insurance.
  • Remote and flexible working.
  • 25 days annual leave.

EOE Statement:

DOCOsoft is an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law.



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