Enterprise Systems Support Specialist
5 days ago
We are seeking an experienced Enterprise Systems Support Specialist to join our team at RES. As a key member of our IT department, you will provide comprehensive technical support for our Cloud and Commercial Off-the-Shelf business systems.
Key Responsibilities- Provide level 2 application support, ensuring high-quality service and utilizing service management tools (ServiceNow) to facilitate incident resolution and request fulfillment.
- Collaborate with vendors to deploy, upgrade, and configure services within their platforms.
- Support system adoption by offering guidance, training as required, and participating in user groups, supplier meetings, and other forums.
- Participate in testing processes for applications implementations and changes.
- Monitor application platform services to ensure availability, capacity, and performance expectations are met.
- Excellent customer service skills with the ability to interact successfully in a customer-facing role.
- Logical problem-solving skills.
- Proven written and verbal communication skills.
- Ability to prioritize a multifaceted workload.
- Curiosity and a desire to resolve technical problems.
- Self-motivation.
- Technical troubleshooting skills.
- Familiarity with SaaS-based and N-Tier business systems and their integration into enterprise IT environments.
- Knowledge of reporting techniques, application configuration and extension, database management techniques, application integration techniques, data management practices, test and release processes.
- The ability to communicate complex issues to non-specialists.
- Familiarity with the ITIL service delivery framework (Foundation certification preferred).
- Experience with M365/O365 platform services and Microsoft Azure would be well-regarded.
- Single Sign-On, identity, and access configurations.
This is a highly rewarding opportunity for someone who is passionate about providing exceptional technical support and is eager to contribute to the success of our team. If you have a strong background in system administration, excellent communication skills, and a willingness to learn, we encourage you to apply. $60,000 - $80,000 per annum based on experience.
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