Fitness Experience Coordinator

4 weeks ago


London, Greater London, United Kingdom Fitness First Full time

About the Role

Fitness Experience Coordinator

We're seeking a passionate and strongminded Fitness Experience Coordinator to join our team at Fitness First.

Our team is the backbone of our business, and we live by a set of values called our 'Winning Ways'; Win Together, Aim Higher, Own It, We Care and Love What We Do.

We focus on delivering an exceptional fitness experience to our members, and we're looking for someone who shares our passion for fitness and customer service.

Key Responsibilities

  • Provide a key role in owning and conducting the member journey in the club.
  • Focusing on how we retain our members, by giving them the best welcome and start.
  • Taking ownership of feedback, compliments and complaints received in accordance with our complaints policy and escalating when appropriate
  • Demonstrate our Winning Ways through behaviours at work and encourage team members to do the same
  • Your level of service will encourage guests to join our club and you will coach and develop other team members to offer the same.

What We're Looking For

  • It is essential that you have a passion for fitness and good customer skills.
  • Be a great communicator to ensure the fitness experience is consistent throughout the member journey.
  • Aptitude to meet set targets and deadlines.
  • A team player with a can-do attitude.
  • It is desired that you have or are working towards a fitness qualification.

What's in it for you...

The chance to be part of a premium fitness brand. We are an inclusive and diverse business, and you'll be working in a dynamic and passionate fitness atmosphere. As well as a competitive salary, you'll be given great career development and training prospects, access to a free gym membership, annual awards, fitness challenges, enhanced terms, and conditions - including your birthday off, and many more benefits.

We believe in putting fitness first, and it is at the forefront of everything that we do.



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