Head of Operational Integration

16 hours ago


Birmingham, Birmingham, United Kingdom Michael Page (UK) Full time

About Our Role

We are seeking an experienced Operations and Service Transition Manager to join our team as a Head of Operational Integration.

  • Develop and execute service transition plans to integrate new services into our operational support model.
  • Lead incident and lifecycle management to meet operational requirements and address any service or design anomalies.
  • Manage change within our operational support model and service transition framework to ensure service excellence.
  • Act as the primary liaison for operational and services transition processes across internal and external stakeholders and service providers.
  • Lead problem management to ensure effective and efficient resolution, prevent reassurance and quality improvements.
  • Implement and manage operational systems, processes and policies aligned with organisational goals.
  • Champion continuous process and technology improvement through the use of data analytics.
  • Uphold high standards in operations and service transition management.
  • Owning the engagement with local, regional and global internal and external service partners for the development and delivery of telematics and connected features and services and operations.
  • Provide mentorship to the Operations team and peers, promoting operational service delivery best practices.

The Key Requirements

Knowledge, Skills and Experience:

  1. Proven experience in operations or related fields, with a strong understanding of vehicle telematics and connected services.
  2. Experience in leading critical concerns and production/customer facing environments, with flexibility to work varied hours for operational incidents.
  3. DevOps practices, SDLC, Agile and matrix organisation experience.
  4. Cross-functional team working and collaboration skills, with a focus on delivering challenging projects.
  5. Excellent personal workload management and workforce planning skills.

Salary and Benefits

  • A highly competitive salary package (£100,000 - £130,000) including a generous annual bonus and comprehensive benefits.
  • Opportunities for professional growth and development in a leading industrial/manufacturing company.
  • A chance to work in a technologically advanced environment.

This is an exciting opportunity for an experienced Operations and Service Transition Manager to advance their career in a leading industrial/manufacturing company.



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