Care Quality Manager
4 days ago
About Us
Home Instead is a leading provider of in-home care services, dedicated to delivering high-quality care that enhances the lives of seniors. Our mission is to brighten the lives of our clients, giving them a sense of purpose, wellbeing & worth.
About the Role
We are seeking an experienced and passionate Care Quality Manager to join our team. This role will play a vital part in ensuring that our clients receive the best in class quality care and support the growth of our business.
Key Responsibilities
- Support care consultations, service reviews and completing client support plans.
- Conduct staff supervisions and client QA's.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor Care Professionals.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and Care Professionals.
- $45,000 - $55,000 per year (dependent on experience)
Requirements
To be successful in this role, you will need:
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Full driving license and means of transport if required within the territory to visit clients.
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