Enterprise Network Engineer

1 week ago


South East England, United Kingdom Class Technology Solutions Ltd Full time
Job Overview
As a highly skilled Roaming Engineer, you will play a vital role in ensuring the smooth operation of our clients' networks within the Harrow/Slough area. Your expertise will be invaluable in troubleshooting and resolving technical issues, providing exceptional support to our clients.

Salary Information

We offer a competitive salary of up to £35,000 per annum.


Key Responsibilities
  • To take ownership of a group of sites within our client base, handling first- and second-line issues with professionalism and expertise.
  • To serve as the primary point of contact for all technical queries, escalating complex issues to our Helpdesk team when necessary.
  • To develop innovative solutions to common problems, demonstrating a proactive and 'can-do' attitude.
  • To deliver high-quality technical support to assigned customer networks, ensuring seamless operations.
  • To conduct site visits and collaborate with Account Managers and Senior Engineers on strategic decisions.
  • To identify opportunities for growth within schools from a technical and engineering perspective, reporting findings to Account Managers.
  • To effectively communicate technical information to clients and commercial details to Account Managers, both verbally and in writing.
  • To participate in engineering projects during school holidays.
Critical Checks
To perform regular checks on client systems, including:
  • Disk space monitoring
  • Backup verification
  • Event log analysis
  • Cluster shared volume and shared storage for hypervisors
  • SNMP traps

Requirements
  • 2-3 years of experience managing enterprise-level network infrastructures or service desks.
  • Familiarity with Virtualization (VMWare or Hyper-V).
  • Cloud services experience.
  • Professional qualifications (degree) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Engineer (MCSE), or equivalent demonstrable experience.
  • Other specialist IT-specific qualifications (Aruba, Cisco, HP, etc.).
  • Desirable but not essential: experience in the education sector.
  • A valid UK driving license and access to a car.
What We Offer
  • A passionate and people-driven environment that supports staff development.
  • Exceptional career advancement opportunities, including Microsoft/Apple training.
  • The potential to gain experience in high-level IT projects.
  • The opportunity to progress to senior management levels.


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