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Sales and Customer Service Representative

1 month ago

Exeter, Devon, United Kingdom Amplifon Full time

Customer Service and Sales Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and sales performance in our high street branch in Exeter.

Key Responsibilities:

  • Manage the diary to ensure a perfect mix of sales and service appointments for new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
  • Personalize welcome calls to maximize attendance and show appreciation for the benefit of this towards driving revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible.
  • Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
  • Manage the look and feel of the store in line with Amplifon guidelines and standards.
  • Manage stock levels in the shop to ensure the right amount of products are available.

Requirements:

  • Total customer devotion and a real people champion to ensure the clinic is successful and customer needs are met.
  • Computer literate with basic knowledge of Outlook, Teams, and OneDrive.
  • Sales skills with the ability to support audiologists in achieving sales targets.
  • A proactive mindset with a willingness to be flexible, agile, and react positively to change.
  • Ability to develop strong working relationships with other HAAs, CCCs, and Support Office departments.
  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
  • Understanding of and commitment to the Amplifon vision and values.
  • Strong organizational skills with the ability to plan and prioritize your own workload.

About Amplifon:

Amplifon is a global leader in the hearing care industry, dedicated to delivering exceptional customer service and sales performance. We offer a range of hearing solutions and a supportive team environment that fosters growth and development.