Bureau Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Marriott International Full time
About the Role

The Welcome Desk Manager plays a pivotal role in the daily operation of the Welcome Desk (Reception) and Whatever/Whenever (Switchboard) teams. We seek a highly energetic and skilled individual who can effectively manage and train their team to deliver exceptional guest experiences.

  • Act as a role model in guest interactions and train the team to excel in their roles.
  • Empower team members to resolve guest issues, providing assistance when necessary.
  • Ensure the team meets quality-related standards and communicates the department's goals consistently.
  • Coordinate between Style (Housekeeping), Welcome Office, and Engineering to resolve guest and maintenance issues.
  • Maximise revenue performance and ensure Health and Safety protocols are followed.
  • Develop a positive team culture and promote the W brand's voice in interactions with guests and talent.
Requirements

We are looking for a strong leader with:

  • Excellent organisational and multi-tasking skills.
  • Confidence in interacting with guests.
  • Effective problem resolution skills.
  • Good communication skills, both written and verbal.
  • Previous experience in five-star, luxury/lifestyle hotels.
  • A positive mindset and genuine passion for hospitality.


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