Repairs Planner

1 month ago

Stone Kent, United Kingdom Build Recruitment Full time
Job Title: Repairs Planner

Job Summary:

We are seeking a skilled Repairs Planner to join our team at Build Recruitment. As a Repairs Planner, you will be responsible for managing the future schedule of appointments, working with clients, customers, sub-contractors, suppliers, and supervisors to schedule appointments and make promises that you know we can keep.

Key Responsibilities:

  • Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening, and diagnosis skills to identify the issues and offer appropriate solutions.
  • Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences, and operational constraints.
  • Take ownership for and manage unscheduled jobs.
  • Effective use of our system to actively schedule available operatives and sub-contractors to jobs.
  • Deal with complex repairs, demanding customers, and those who have suffered service failure, to contain issues and maintain customer satisfaction.
  • Oversee the jobs allocated to sub-contractors to ensure the customer receives the same level of service as they would if an operative was delivering the work.
  • Work with the commercial team and operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first-time fix to residents wherever possible.
  • Handling calls and emails from the client to log issues, deploy operatives, and monitor completion of the work, providing updates at regular intervals.
  • Ensure that the system is updated in a timely manner so that the client and the operations are in receipt of the most up-to-date information.
  • Ensure the scheduling process is delivering maximum productivity.
  • Where first-time fix is not possible, manage the effective scheduling of follow-on works.
  • Understand the case workload and alert the team leader to issues requiring intervention.
  • Understand the contractual KPIs, then plan, allocate, and operate to exceed client expectations.

Requirements:

  • Social housing/repairs experience is essential.
  • Good working knowledge of the following IT packages: Microsoft Office, Word, and Excel.
  • Excellent administration skills.
  • Excellent written and oral communication skills.
  • Excellent customer service skills.
  • Excellent organization skills.
  • Good knowledge of repairs and maintenance sector or trade-based background.

What We Offer:

Build Recruitment is an equal opportunities employer, and we welcome applications from all qualified candidates. If you are interested in this role, please apply today with your CV or call Leah Seber at Build Recruitment.

  • Repairs Planner

    1 month ago

    Stone, Kent, United Kingdom CV-Library Full time

    Role: Repairs Planner Location: Dartford, DA2 Salary: £26k - £27k Type: Perm, full time office. 8am to 5pm, Monday to Friday Description of role: To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep Key...

  • Planner

    5 months ago

    Kent, United Kingdom Core Group Full time

    We have an excellent opportunity to join our client’s property services team as a Works Planner/Scheduler, supporting their contract within Dartford. The purpose of this role is to manage the day-to-day planning of the Multi Trade Operatives diaries to ensure all jobs are adequately allocated, attended and jobs re-booked or closed off as necessary. The...

  • Customer Service Planner

    1 month ago

    Stone, Kent, United Kingdom CV-Library Full time

    Permanent – Full time, 40 hours per week. We are looking to recruit a Customer Service Planner to join our Moat Homes Team, working from our office in Dartford, DA2 6QE. About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments,...

  • Customer Service Planner

    4 weeks ago

    Stone, Kent, United Kingdom CV-Library Full time

    Full Time – Permanent 40 hours per week We are looking to recruit a Customer Service Planner to join our team Dartford Hub working from our office at Moat – DA2 6QE. About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments,...

  • Customer Service Planner

    2 months ago

    Stone, Kent, United Kingdom Morgan Sindall Property Services Full time

    Permanent – Full time, 40 hours per week.We are looking to recruit a Customer Service Planner to join our Moat Homes Team, working from our office in Dartford, DA2 6QE.About the RoleJoining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that...

  • Customer Service Planner

    4 weeks ago

    Stone, Kent, United Kingdom Morgan Sindall Property Services Full time

    Full Time – Permanent 40 hours per weekWe are looking to recruit a Customer Service Planner to join our team Dartford Hub working from our office at Moat – DA2 6QE.About the RoleJoining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that...

  • Student Planner

    2 weeks ago

    Dartford, Kent, United Kingdom Randstad Construction and Property Full time €27,000

    Looking for an experienced Planner/Scheduler to join a leading Property Services company in Dartford . Offering a competitive salary of up to £27,000 + great benefits Communicate effectively with direct operatives, subcontractors, and residents Experience in social housing and repair and maintenance Basic building maintenance knowledge Strong written...

  • Planner - Housing Maintenance (Permanent)

    1 month ago

    Kent, United Kingdom Morgan Sindall Property Services Full time

    Permanent - Full time, 40 hours per week. We are looking to recruit a Customer Service Planner to join our Moat Homes Team, working from our office in Dartford, DA2 6QE. Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs...

  • Planner

    15 hours ago

    Kent, United Kingdom mhs homes Full time

    The roleIt's about excellent resource planning and delivery of customer service. You'll be part of a proactive and performance driven team, dealing effectively with the deployment of operatives to repair and maintain our Housing Stock. You’ll work closely with the Senior Planner and Asset Delivery Managers to ensure a team of front-line skilled operatives...

  • Planner (Permanent)

    2 weeks ago

    Dartford, Kent, United Kingdom Randstad Construction and Property Full time €27,000

    Looking for an experienced Planner/Scheduler to join a leading Property Services company in Dartford . Offering a competitive salary of up to £27,000 + great benefits Schedule and plan disrepairs, voids, and complex works Communicate effectively with direct operatives, subcontractors, and residents Prioritise and sequence maintenance tasks...

  • Customer Service Planner

    1 month ago

    Kent, United Kingdom Morgan Sindall Property Services Full time

    Permanent – Full time, 40 hours per week. We are looking to recruit a Customer Service Planner to join our Moat Homes Team, working from our office in Dartford, DA2 6QE. About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring...

  • Customer Service Coordinator

    2 weeks ago

    Stone, Staffordshire, United Kingdom Morgan Sindall Property Services Full time

    Job Title: Customer Service PlannerAbout the Role:We are seeking a skilled Customer Service Planner to join our team at Morgan Sindall Property Services. As a key member of our team, you will be responsible for scheduling appointments and ensuring that our Service Level Agreements are met.Key Responsibilities:* Scheduling appointments with clients,...

  • Maintenance Planner

    1 month ago

    Elmley, Kent, United Kingdom MC Technical Recruitment Ltd Full time

    Maintenance Planner – Power Station Excellent salary + bonus + benefits Sittingbourne area, Kent MC Technical Recruitment are currently recruiting for a Planning Engineer / Maintenance Planner / Maintenance Coordinator to join an energy from waste power station near Sittingbourne in Kent. This plant processes over 650,000 tonnes of non-recyclable waste...

  • Temp to Perm Scheduler

    1 month ago

    Elmley, Kent, United Kingdom MC Technical Recruitment Ltd Full time

    Maintenance Planner - Power Station Excellent salary + bonus + benefits MC Technical Recruitment are currently recruiting for a Planning Engineer / Maintenance Planner / Maintenance Coordinator to join an energy from waste power station near Sittingbourne in Kent. This plant processes over 650,000 tonnes of non-recyclable waste per year producing in excess...

  • Contract Manager

    5 hours ago

    Kent, UK, South East England, United Kingdom Regen Solutions Full time

    Contract ManagerReactive Maintenance & Voids£60,000 + BenefitsKentRole:Regen Solutions is currently working with a leading construction and maintenance company in their search for an Contract Manager to join their management team. As a Contract Manager you will be managing reactive repairs & voids across a contract that spans across Kent.Reporting in to the...

  • Electrical Engineering Apprentice

    1 week ago

    Maidstone, Kent, United Kingdom Tarmac Full time

    NEW ROLE with Tarmac !!!! Are you an experienced Electrical Engineer or Electronics Engineer with experience in either the heavy engineering or manufacturing sector and looking for your next permanent role?  We are currently recruiting for an Electrical Project and SME Engineer to join the amazing team at our Linford Block Plant, which is located close to...

  • Apprentice Mechanical Engineer

    1 week ago

    Maidstone, Kent, United Kingdom Tarmac Full time

    NEW ROLE with Tarmac !!!! Are you an experienced Mechanical Engineer with experience in either the heavy engineering or manufacturing sector and looking for your next permanent role?  We are currently recruiting for a Mechanical Project and SME Engineer to join the amazing team at our Linford Block Plant, which is located close to Stanford-le-Hope in...

  • Mechanical Project and SME Engineer

    1 week ago

    Maidstone, Kent, United Kingdom Tarmac Full time

    NEW ROLE with Tarmac !!!! Are you an experienced Mechanical Engineer with experience in either the heavy engineering or manufacturing sector and looking for your next permanent role? Then read on as we may just have the role for you! At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done,...

  • Electrical Project and SME Engineer

    1 week ago

    Maidstone, Kent, United Kingdom Tarmac Full time

    NEW ROLE with Tarmac !!!! Are you an experienced Electrical Engineer or Electronics Engineer with experience in either the heavy engineering or manufacturing sector and looking for your next permanent role? Then read on as we may just have the role for you! We are currently recruiting for an Electrical Project and SME Engineer to join the amazing team at...