Retail Store Manager

6 days ago


Cumbernauld, North Lanarkshire, United Kingdom River Island Full time
Communicate Effectively
  • Ensure seamless communication among team members, providing clear guidance and direction to achieve shared goals.
  • Monitor and drive business communication channels to achieve priorities and targets.
Deliver Exceptional Customer Service
  • Collaborate with the management team to foster a customer-focused culture within the store and among team members.
  • Drive conversion, footfall, and service KPIs in-store, making adjustments to meet customer needs and improve service.
Operate Safely and Efficiently
  • Work with the management team to maintain a safe and secure working environment, adhering to health and safety regulations and policies.
  • Support the management team in ensuring all health and safety training is up-to-date and completed.
Visual Merchandising and Commercial
  • Support the implementation and maintenance of exceptional company layouts, sale launches, and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs to identify areas needing visual attention in management's absence.
People Development and Management
  • Support proactive recruitment efforts, ensuring thorough inductions are completed for new team members.
  • Develop and coach sales advisors, providing feedback in a constructive and encouraging manner, with follow-up as necessary.
Cost and Budgeting
  • Monitor store performance and controllable costs, taking action to improve as needed.
  • Check daily deployments to ensure staffing levels meet store priorities and service KPIs.
Behavioural Competencies
  • Hold yourself and others accountable for store operations in management's absence, taking on challenges and adhering to goals and policies.
  • Drive a culture of engagement, motivation, and recognition among team members, explaining the purpose of work and involving others appropriately.
  • Consistently achieve results, maintaining high performance standards, and adapting communication style to meet the needs of others.
Benefits

Enjoy a comprehensive benefits package, including a generous 50% staff discount, uniform allowance, RI Rewards, and a contributory private pension scheme.

At River Island, we prioritize your well-being and safety, promoting a culture of kindness, diversity, and inclusion, and providing opportunities for growth and development across the business.



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