IT Support Technician

3 weeks ago


Birkenhead, Wirral, United Kingdom Baltic Apprenticeships Full time

Job Opportunity:

We are seeking a highly motivated and enthusiastic ICT Support Technician Apprentice to join our team at Baltic Apprenticeships. As an apprentice, you will have the opportunity to gain valuable experience and knowledge in the exciting field of IT.

The successful candidate will assist in managing IT systems, provide technical support, and collaborate with the IT team to troubleshoot, maintain, and upgrade systems. This role offers exposure to key IT functions, processes, and security standards, helping you develop the necessary technical knowledge for your apprenticeship.

You will work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships. Our state-of-the-art facilities and experienced trainers will provide you with the ideal environment to learn and grow.

A Typical Day:

  • Implementing security processes to ensure the integrity of our systems
  • Interpreting technical documentation to resolve complex issues
  • Managing Service Level Agreements (SLAs) and escalations to ensure prompt resolution
  • Creating and tracking tasks and documentation to enhance efficiency
  • Providing internal and external technical support to colleagues and clients
  • Troubleshooting using various tools to identify and resolve issues quickly
  • Installing, configuring, and upgrading hardware to meet evolving needs
  • Installing and configuring software to enhance functionality
  • Applying software updates and patches to maintain system stability
  • Configuring network devices to optimize performance
  • Exploring cloud technologies to leverage scalability and flexibility
  • Basic scripting to automate repetitive tasks

You will receive full training and support from your workplace mentor and the Baltic team. This includes guidance on essential skills such as communication, teamwork, and time management.

Compensation and Benefits:

The salary for this position is £17,000 per annum, paid monthly. The working hours are Monday to Friday, 08:30am - 17:30pm. We also offer a range of benefits, including professional development opportunities, access to cutting-edge technology, and a supportive team environment.

Eligibility Criteria:

To be eligible for this apprenticeship, you must have the right to work in the UK and valid residency status. You should also possess a strong passion for technology and problem-solving, as well as excellent communication and teamwork skills.


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