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Cloud Infrastructure Support Engineer

2 months ago

Poole, Poole, United Kingdom Yunex Traffic Full time
Lead Infrastructure Support Engineer

Are you a seasoned IT professional looking to take on a leadership role in a dynamic and innovative company? We're seeking a highly skilled Lead Infrastructure Support Engineer to join our team at Yunex Traffic.

This is a fantastic opportunity to leverage your technical expertise and leadership abilities to drive the success of our cloud infrastructure and customer systems. As a Lead Infrastructure Support Engineer, you will be responsible for leading a team of experienced engineers in supporting and securing our existing cloud infrastructure, platforms, and customer systems.

You will have the opportunity to design, implement, and take ownership of new solutions, working closely with our PLM and cross-departmental development teams to understand business and technical priorities and deliver highly effective support for our products and services.

Key Responsibilities:

  • Integrate Cloud Infrastructure Support and Platform team activities to align workstreams, enhance collaboration, and drive the continued adoption of Infrastructure as Code (IaC) within our DevOps environment.
  • Oversee the technical operation of the infrastructure in all product streams of our live environments, ensuring alignment in delivering and supporting key products and systems.
  • Support the operational vision by driving the implementation of platform technologies and automation in customer environments, leading the delivery and integration of both in-house and third-party solutions.
  • Champion the integration and adoption of security processes and tools across our operational portfolio, ensuring the team effectively manages vulnerabilities, patches, and updates systems, completes threat risk assessments (TRAs), and security reviews, and understands and mitigates potential threats.
  • Facilitate and lead discussions on various technical topics with diverse groups, often navigating challenging timelines and resource constraints.
  • Manage hosting costs for operational environments, ensuring cost-saving initiatives are identified, introduced at the design phase, and maintained.
  • Collaborate with the Applications Support and MIS team leads to provide technical support to customers, establish and adhere to SLAs, ensure delivery meets KPIs, and provide reports as needed.
  • Manage change processes and delivery within operational environments, ensuring adherence to cross-departmental procedures and participating in audits for compliance.
  • Guide and mentor team members to enhance their technical expertise and develop their business acumen.
  • Define new processes and develop technical documentation, ensuring the team creates, maintains, streamlines, communicates, executes, and adheres to these processes effectively.
  • Drive personal development with a focus on technology and applications.

Requirements:

  • Demonstrable expert-level experience managing cloud infrastructure and networks.
  • Broad and deep knowledge of key AWS services such as VPC, EC2, ECS, EKS, CloudFormation, CloudWatch, etc.
  • Ability to understand and master complex technical solutions in both legacy/evolved and native Cloud environments.
  • Excellent communication skills and proven ability to explain technical concepts to non-technical audiences.
  • Exposure to and some experience with DevOps processes, CI/CD pipelines, IaaS, PaaS, and associated tools (e.g., GitLab, CDK, Terraform).
  • Knowledge and experience with databasing and queuing technologies, primarily MySQL/Postgres and Kafka/RabbitMQ/ActiveMQ.
  • Exemplary approach to problem-solving through deep, specific technical knowledge of our solutions and our customer deployments.
  • Ability to comfortably context-switch between all technical streams of operational products and systems to ensure personal and team deadlines are achieved.
  • Extensive knowledge of Linux and Windows Server operating systems.
  • Ability to build relationships with colleagues and customers.
  • Ability to own and drive issues and ideas, assess new technologies, learn quickly, develop, and implement solutions.
  • Able to work collaboratively with the team and various other teams across the organisation as well as clients/customers.

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you're a motivated and experienced IT professional looking for a new challenge, please submit your application.

We are an equal opportunities employer and welcome applications from diverse candidates.