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Assistant Manager
2 months ago
Job Title: Assistant Manager - Commercial Operations
Job Summary:
We are seeking an experienced and ambitious Assistant Manager to join our Commercial Operations team at Frasers Group. As a key member of our team, you will be responsible for driving all commercial areas, facilitating exceptional member experiences, and delivering high standards across the gym.
Key Responsibilities:
- Commercial Operations: Lead the team in all sales and operational processes, with a keen eye for detail and ability to drive results.
- Member Experience: Ensure that every member visit is enhanced, and that our elevated ways of working are consistently delivered.
- Revenue Growth: Drive all revenue lines from membership sales to product and secondary sales, to drive overall profitability of the gym.
- Cost Management: Effectively manage controllable costs such as stock orders and cleaning supplies to eliminate wastage and overspend.
- Team Leadership: Lead by example on reception and the gym floor, and ensure that all daily, weekly, and monthly operational processes are completed consistently and to a high standard.
- Recruitment and Training: Lead the recruiting, monitoring, training, and onboarding of new team members within your gym.
- Communication and Feedback: Deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them daily.
- Facilities and Maintenance: Report facilities and maintenance-related issues in accordance with best practice guidelines.
- Health and Safety: Ensure consistently high standards of cleanliness and presentation at all times, and manage all policies and procedures including Health and Safety.
Requirements:
- Passion for Health, Fitness, and Wellness: A genuine passion for health, fitness, and wellness, and a desire to make a positive impact on our members' lives.
- Leadership Qualities: Strong leadership qualities, with the ability to adapt communication and management style depending on the team member and their drivers.
- Adaptability and Resilience: A positive, solutions-driven mindset in the face of adversity, and the ability to be resilient and agile in challenging situations.
- Interpersonal Skills: Exceptional interpersonal skills, with a member champion mentality and a keen desire to learn and develop both behaviors and competencies specific to the role.
- Flexibility: Flexibility in working hours and location to support the needs of the business, including weekends and Bank Holidays when required.
About Us:
Frasers Group is a dynamic and ambitious company that is passionate about delivering exceptional member experiences and driving business growth. We are committed to our principles of thinking without limits, owning it, and being relevant, and we are looking for like-minded individuals to join our team.
