Retail Store Operations Manager
4 weeks ago
Main Responsibilities
This role oversees the day-to-day operations of the store and focuses on maximising profit while minimising costs. It involves line managing employees and ensuring the store runs smoothly.
Key Responsibilities
- Manage stock levels and make key decisions about stock control, ensuring timely payment for received goods and seeking authority when needed;
- Analyse sales data and forecast future sales, regularly updating financial records and providing reports to the Senior Management team;
- Stay aware of market trends in the retail industry, understand forthcoming customer initiatives, and monitor local competitors' actions;
- Ensure compliance with health and safety regulations, including food hygiene standards, and maintain a safe and clean store environment;
- Optimise store layout and workflow while adhering to fire safety standards;
- Maintain high-quality standards and provide excellent customer service;
- Utilise promotional and display resources effectively to promote products;
- Protect employees and customers by providing a safe and secure store environment;
- Understand and meet customer requirements by developing rapport with potential and actual customers;
- Maintain the store's stability and reputation by adhering to legal requirements;
- Provide reports to the Senior Management Team with relevant commentary and propose plans to increase shop turnover and profits.
People Management
- Complete all employee management tasks, including scheduling rotations and onboarding new employees with support from HR;
- Manage employee performance and any investigation or disciplinary issues with support from HR;
- Train and monitor employees, ensuring they meet company standards and policies;
- Communicate effectively with customers and staff, maintaining up-to-date information about products and promotions;
- Ensure a professional attitude at all times and manage customer complaints and queries effectively;
- Ensure all aspects of the employee lifecycle align with company policy and procedure.
Additional Responsibilities
- Attend Head Office for training and meetings as required;
- Perform other reasonable management instructions.
Requirements
- A minimum of A Level or equivalent education obtained in an English-speaking course;
- Strong communication, customer service, and organisational skills;
- Understanding of health and safety regulations relevant to the role;
- Ability to work productively, efficiently, and effectively with initiative and drive under tight deadlines;
- Experience in management is beneficial;
- Strong people skills are required;
- Be an ambassador for Korea Foods at all times.
Working Conditions
- Full-time, permanent position;
- Competitive salary of £28,000-£35,000 per year;
- Additional leave and benefits package including company pension, employee discount, and casual dress policy.
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