Lead Engineering Manager
4 weeks ago
About the Role
Cancer Research UK is seeking an experienced Engineering Manager to lead our CRM & Marketing Engineering team. As a key member of our Engineering team, you will be responsible for managing a team of engineers, developing and implementing engineering strategies, and ensuring the delivery of high-quality software solutions.
Key Responsibilities
- Lead the CRM & Marketing Engineering team, including development, environments, and support teams, to deliver priorities defined by the Head of Product Portfolio and Relationship Management & Marketing Product Managers.
- Collaborate closely with the Head of Product Portfolio and Product Managers to support the delivery of their priorities, ensuring appropriate levels of governance, platform reliability, efficiency, and quality of delivery.
- Provide technical leadership for decommissioning legacy systems, such as Siebel, and transitioning to new technologies, like Salesforce.
- Define and deliver the Relationship Management & Marketing aspects of the Engineering Strategy, including optimizing delivery through the team, promoting DevOps tools and processes, and Agile methods.
- Continually improve the availability, stability, and resilience of our platforms by addressing technical debt, improving support mechanisms, and ensuring the voice of the customer is heard in the team.
- Coach and develop staff in the team, ensuring they gain skills, learn new platforms, and can support each other through cross-skilling.
Requirements
- Extensive experience in line managing, leading, and motivating technical Development and Support teams across various disciplines and levels.
- Some knowledge of CRM platforms within hybrid environments, on-premise & cloud / SaaS.
- Some understanding of Salesforce, such as Sales Cloud and Service Cloud.
- Previously managed and transformed the development and operation of enterprise-grade platforms.
- Proven ability to influence, challenge, and engage internal and external stakeholders from a leadership and strategic perspective.
- Knowledge of engineering best practices and DevOps culture, tools, and processes.
What We Offer
Cancer Research UK offers a generous benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies, and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on travel, technology, gym membership, and more. We actively encourage a flexible working culture and offer a range of benefits to support your work-life balance.
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