Client Services Coordinator
3 weeks ago
About TC Group:
We are a leading top 25 accountancy firm in the UK, dedicated to delivering exceptional client service and driving growth.
Salary: Competitive salary, estimated around £55,000 - £65,000 per annum, depending on experience.
Job Summary:
We are seeking an experienced Client Service Manager to join our award-winning Service Charge team. As a key member of the team, you will be responsible for managing a portfolio of clients, ensuring exceptional service delivery, and identifying strategic growth opportunities.
Main Responsibilities:
- Portfolio Management: Manage client relationships, ensure regular touch points, and explore development opportunities to increase portfolio sizes.
- Service Delivery: Oversee and review service charge accounts, audit and factual findings assignments, and manage the wider team to meet client needs.
- Team Leadership: Involve in practice and workflow management, strategic planning with clients, and promote a culture of continuous improvement.
- Development and Training: Identify training needs, facilitate development, and escalate issues to senior management.
About You:
To succeed as a Client Service Manager, you should possess:
- AAT qualified or part ACCA/ACA qualified.
- Ability to work independently and as part of a team.
- Proficient in MS Office products, with expertise in Excel.
- Knowledge of service charge accounting is an advantage.
Benefits:
- Pension scheme.
- Group life assurance x 4.
- Group income protection.
- Birthday day off.
- Health cash plan.
- Parking on site.
- Quarterly functions and events.
- Access to employee benefits portal - cashback and vouchers.
- Employee Assistance Programme.
- Employee Referral Bonus.
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