Senior Software Support Specialist

4 days ago


Barrow, Cumbria, United Kingdom Matchtech Full time

Job Overview

The role of a Senior Software Support Specialist at Matchtech is to provide expertise in Maintenance Derivation and Logistic Support Analysis (LSA) outputs. As the primary Subject Matter Expert (SME), you will be responsible for delivering and assuring high-quality ILS outputs that meet customer requirements.

About the Role

You will work closely with Support and Product Engineering Managers to ensure the effective delivery of Integrated Logistic Support (ILS) outputs of the support solution to the customer. Your responsibilities will include:

  1. Analysing software products using BAES processes and recommending software support strategies.
  2. Contributing towards system-level software support case reports.
  3. Reviewing software source documentation, interpreting technical information, and providing written recommendations on how best to support the software product through its lifecycle.
  4. Supporting stakeholder engagement and attending collaboration working groups in support of BAES scope of work for maintenance derivation (software).
  5. Providing software SME advice to the wider ILS community and supporting mapping activity between BAE software analysis outputs and other key ILS stakeholders.

What We're Looking For

We are seeking an Engineer with an ILS software support/engineering background who has a clear understanding of JSP 935, DefStan 00-055, IEC 61508, and DLF SSE GP.11. The ideal candidate will have a degree or equivalent experience in the appropriate discipline and possess good verbal and written communication skills, as well as good IT skills. Knowledge of Teamcenter is desirable.

Security Requirements

This role requires the person to hold full Security Clearance (SC) prior to working onsite. You must be willing to undergo security clearance procedures.

Salary and Benefits

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. We also offer a range of benefits, including a contributory pension scheme and annual leave entitlement.



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