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Roadside Rescue Technician

2 months ago

Horsham, West Sussex, United Kingdom The AA Full time

Job Summary

We are seeking a skilled and experienced Roadside Rescue Mechanic to join our team at The AA. As a key member of our emergency response team, you will be responsible for providing roadside assistance and vehicle recovery services to our customers.

Key Responsibilities

  • Respond to emergency calls and provide roadside assistance to customers in a timely and professional manner.
  • Diagnose and repair vehicles at the roadside, using a range of tools and equipment.
  • Work independently and as part of a team to achieve targets and meet customer expectations.
  • Communicate effectively with customers, providing clear and concise information about the repair process and estimated completion time.
  • Contribute to the development and implementation of new procedures and processes to improve service delivery and customer satisfaction.

Requirements

  • NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
  • A full category B driving licence, with 6 points or less.
  • Ability to work shifts, including evenings, weekends, and Bank Holidays.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Physical fitness and ability to work in a fast-paced environment.

Benefits

  • Free breakdown cover from day one.
  • 23 days holidays (increases with service) plus bank holidays.
  • Up to 7% company pension contribution.
  • Industry leading training and development opportunities.
  • Dedicated employee assistance programme and a 24/7 remote GP service for you and your family.

About The AA

The AA is a leading provider of roadside assistance and vehicle recovery services, with a reputation for excellence and customer satisfaction. We are committed to providing a safe and supportive work environment, with opportunities for career development and growth.