Retail Store Operations Manager
1 month ago
About the Role: We are seeking a highly skilled Retail Duty Store Manager to join our team at KIKO MILANO. As a key member of our store management team, you will be responsible for driving customer experience, sales, and business performance.
">Main Responsibilities:
People Management:
- Create an environment that fosters high performance, motivation, and low staff turnover.
- Recruit, onboard, train, and support the team to deliver exceptional customer experiences and meet business objectives.
- Ensure all store planning and annual leave align with business needs.
- Train the team on products, make-up application techniques, and selling strategies to deliver the KIKO customer experience.
- Conduct regular reviews and appraisals for direct reports.
Customer Experience / Business Management:
- Monitor and maintain business KPIs, set follow-up action plans, and update the Area Manager with relevant market trends.
- Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex).
- Prioritize actions for the store that have the most impact on the above goals and develop a quarterly action plan.
- Complete all required BeKIKO training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
Estimated Salary: $60,000 - $80,000 per year
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