Retail Store Operations Manager

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KIKO MILANO Full time

About the Role: We are seeking a highly skilled Retail Duty Store Manager to join our team at KIKO MILANO. As a key member of our store management team, you will be responsible for driving customer experience, sales, and business performance.

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Main Responsibilities:

People Management:

  1. Create an environment that fosters high performance, motivation, and low staff turnover.
  2. Recruit, onboard, train, and support the team to deliver exceptional customer experiences and meet business objectives.
  3. Ensure all store planning and annual leave align with business needs.
  4. Train the team on products, make-up application techniques, and selling strategies to deliver the KIKO customer experience.
  5. Conduct regular reviews and appraisals for direct reports.

Customer Experience / Business Management:

  1. Monitor and maintain business KPIs, set follow-up action plans, and update the Area Manager with relevant market trends.
  2. Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex).
  3. Prioritize actions for the store that have the most impact on the above goals and develop a quarterly action plan.
  4. Complete all required BeKIKO training elements.
  5. Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).

Estimated Salary: $60,000 - $80,000 per year



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