Logistics Coordinator
4 weeks ago
Logistics Administrator Role
We are seeking a skilled Logistics Administrator to join our team at Reed Epsom Business Support. As a key member of our logistics team, you will play a pivotal role in ensuring the seamless flow of our products to customers worldwide.
Your responsibilities will encompass various facets of the supply chain, including processing orders, selecting and packaging products, and coordinating with courier companies for client deliveries.
You will excel in customer service, logistics management, and administration, all while maintaining a keen eye for detail and adhering to quality standards.
Key Responsibilities:
- Process customer orders received via our e-commerce system or manually raised orders
- Assemble products into secondary packaging according to customer requirements and company method manuals
- Generate despatch documentation
- Dispatch products globally
- Track and fulfil orders ex-works
- Liaise with courier companies and customers to ensure on-time delivery of goods
- Negotiate contracts with courier companies for cost-effective delivery
General Responsibilities:
- General administrative tasks, including management of the logistics room and stock levels
- Coordinate with the Production team to ensure a smooth order fulfilment process
- Monitor and report on logistics metrics, including customer satisfaction, order fulfilment, and courier costs
- Ensure products are selected in a timely manner to meet expected service levels
- Inspect all materials received to ensure they meet company specifications
- Monitor and communicate stock levels to ensure stock is available at all times
- Responsibility for the quality assurance of all products received from the production team
- Select carriers and negotiate contracts and rates for each shipment
- Plan and monitor inbound and outgoing deliveries
- Respond to any issues or complaints regarding the shipment of goods
- Document logistics procedures and operations
- Ensure all logistics operations adhere to laws, guidelines, and ISO requirements
Working Conditions:
- 37.5 hours per week, Monday - Friday
- Office based in Leatherhead office
- 26 days holiday, plus bank holidays
- Number of working benefits, including company events, sick leave, parental leave, bereavement leave, flexible working hours, on-site parking, company pension, subscription fees to professional bodies, and opportunities for personal development
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