Highly Effective SOC Director
3 weeks ago
Security Operations Centre Manager Job Summary
We are seeking an experienced Security Operations Centre Manager to lead our night shift security team at Selfridges. The successful candidate will have a proven track record in developing and implementing effective security strategies in a retail environment, as well as experience in managing SOC policies and procedures.
About the Role
The Security Operations Centre Manager will be responsible for ensuring the effective and efficient operation of our 24/7/365 Security Operations Centre (SOC). This includes managing the day-to-day monitoring and integration of all key systems, such as CCTV, alarms, travel, media, social media, building management, fire safety, across all locations.
Responsibilities
- Manage the day-to-day monitoring and integration of all key systems, including CCTV, alarms, travel, media, social media, building management, fire safety, across all locations.
- Responsible for centralised incident reporting and escalation, responding effectively to incidents and escalations, including participating in incident & crisis management, exercises, tests, and training, as required by the SBRM.
- Develop and establish SOC policy, procedures, standards, and measurements across all key locations and subsidiary control rooms.
- Lead on innovation by implementing controls and measures that reduce stock loss in all key locations.
- Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness across all locations.
- Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers, and Financial Crime Managers to collaboratively combat all loss and crime.
- Build effective relationships with all relevant external parties: Police, National Crime Agency, Crime Prevention agencies, and collaborate with other organisations in identifying and sharing good practice.
- Prepare and control the budget for SOC operations to ensure delivery of operational excellence.
- Produce period reporting and analysis for the Senior Business Resilience Manager as required.
About You
We are looking for a leader who is naturally pragmatic, enthusiastic, and motivational, with the ability to influence and inspire change when necessary. You should have a background in developing and embedding effective security strategies in a retail environment, as well as experience in managing SOC policies and procedures.
Requirements
- A front-line SIA licence and CCTV SIA Licence are essential.
- You should be proficient with IT, security systems, and other communications.
- You must have a full understanding of compliance with all associated statutory regulations and legislation.
- Self-motivated and able to work independently, with excellent communication and interpersonal skills.
Estimated Salary
£70,000 - £90,000 per annum, dependent on experience.
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