Technical Support Professional
1 month ago
The Business Connection is seeking a skilled Technical Support Professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and delivering ongoing product support.
Key Responsibilities:
- Provide product training to customers.
- Navigate 3rd party web portals and learn technical processes quickly.
- Offer out-of-hours support on a rota basis (optional).
- Utilize telecoms knowledge, including network hardware, TCP/IP, DNS, VPNs, router configuration, hosted/IP telephony systems, and SIP trunks.
- Work independently and as part of a team, managing workload and prioritizing tasks effectively.
Requirements:
- Strong technical skills and knowledge of telecoms infrastructure.
- Excellent communication and problem-solving skills.
- Able to work independently and as part of a team.
- Highly organized and able to prioritize tasks effectively.
What We Offer:
- An estimated salary of £35,000 - £45,000 per annum.
- Ongoing training and progression opportunities.
- Company social events and a company pension scheme.
- Free onsite parking.
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