Technical Field Service Engineer

3 weeks ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
About the Role

Mitsubishi Electric is seeking a highly skilled Technical Field Service Engineer to join our team. As a Technical Field Service Engineer, you will be responsible for delivering on-site technical support across the complete range of LES sold Mitsubishi Electric products, both current and existing.

Key Responsibilities:

  • Perform all key activities in-line with department standards and company principles.
  • Proactively manage your calendar and bookings to ensure the highest level of customer satisfaction post visit.
  • Effectively problem solve ensuring each activity results in clear conclusions and recommendations.
  • Produce concise, well written technical reports that are submitted on time and in full.
  • Act in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.
  • Always comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.
  • When liaising with other areas of the business engage positively with outcomes focused on customer centricity and a 'best in industry' service
  • Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.

Requirements:

  • NVQ Level 3 in Refrigeration and Air Conditioning.
  • Category 1 F-Gas (City & Guilds 2079).
  • Experience working with Electrical and Electronic components and can demonstrate safe working practices.
  • Minimum of 5 years industry experience working on Mitsubishi Electric products.
  • Familiarity and use of Mitsubishi Electric Maintenance Tool
  • Training qualifications from Mitsubishi Electric
  • CSCS Skills Card.
  • Driving License.

What We Offer:

  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
  • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working
  • Pension
  • Life Assurance
  • Group Income Protection Scheme
  • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
  • Access to Mitsubishi's very own discount platform
  • Colleague Referral Scheme
  • Holiday Buy
  • Long Service Awards
  • Cycle to Work Scheme
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
  • Employee Assistance Programme including additional services Eldercare & Best Doctors

Equal Opportunity Statement:

Mitsubishi Electric is an equal opportunities employer and welcomes applications from all qualified candidates.

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