Technical Field Service Engineer
3 weeks ago
Mitsubishi Electric is seeking a highly skilled Technical Field Service Engineer to join our team. As a Technical Field Service Engineer, you will be responsible for delivering on-site technical support across the complete range of LES sold Mitsubishi Electric products, both current and existing.
Key Responsibilities:
- Perform all key activities in-line with department standards and company principles.
- Proactively manage your calendar and bookings to ensure the highest level of customer satisfaction post visit.
- Effectively problem solve ensuring each activity results in clear conclusions and recommendations.
- Produce concise, well written technical reports that are submitted on time and in full.
- Act in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.
- Always comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.
- When liaising with other areas of the business engage positively with outcomes focused on customer centricity and a 'best in industry' service
- Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.
Requirements:
- NVQ Level 3 in Refrigeration and Air Conditioning.
- Category 1 F-Gas (City & Guilds 2079).
- Experience working with Electrical and Electronic components and can demonstrate safe working practices.
- Minimum of 5 years industry experience working on Mitsubishi Electric products.
- Familiarity and use of Mitsubishi Electric Maintenance Tool
- Training qualifications from Mitsubishi Electric
- CSCS Skills Card.
- Driving License.
What We Offer:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working
- Pension
- Life Assurance
- Group Income Protection Scheme
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
- Access to Mitsubishi's very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equal Opportunity Statement:
Mitsubishi Electric is an equal opportunities employer and welcomes applications from all qualified candidates.
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