Smart Building Systems Support Specialist

7 days ago


Bedford, Bedford, United Kingdom Ingenii Search Full time

Ingenii Search is working with a growing company that specializes in providing IoT solutions to building management companies. This enterprise firm is looking to strengthen its support team by hiring a skilled Support Engineer with experience in 1st, 2nd, and 3rd line support.

Position Overview:

As a Support Engineer, you will be the first point of contact for clients, resolving technical issues related to Azure. You will handle a range of support tasks, from basic troubleshooting (1st line support) to more complex diagnostics (2nd line) and in-depth problem resolution (3rd line). You will ensure smooth operations for clients' IoT systems, Azure support, and hosting issues.

This role offers the opportunity to work with cutting-edge IoT technology, collaborating closely with internal teams to deliver superior service to clients. You will be joining a fast-paced, growing team that values innovation, continuous learning, and technical excellence.

Key Responsibilities:

  • Provide 1st, 2nd, and 3rd line support for clients, troubleshooting IoT-related issues across a variety of smart building systems.
  • Respond to customer queries through phone, email, and ticketing systems, ensuring timely and effective resolution of problems.
  • Analyse and diagnose IoT hardware and software issues, determining root causes and implementing solutions.
  • Collaborate with internal teams such as engineering and product development to identify improvements and enhance service delivery.
  • Maintain accurate documentation of support activities, issues, and resolutions.

Requirements:

  • Proven experience in 1st, 2nd, and 3rd line support, ideally within cloud software such as Azure.
  • Interest in IoT systems and protocols used in building management (e.g., sensors, control systems, and smart devices).
  • Excellent troubleshooting skills with the ability to diagnose issues quickly and accurately.
  • A strong understanding of core network protocols and services (TCP/IP, DNS).


  • Bedford, Bedford, United Kingdom ZipRecruiter Full time

    Job TitleAftersales Technical Support Engineer">Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our innovative team. As an IoT Support Engineer, you will be responsible for providing 1st, 2nd, and 3rd line support for clients, troubleshooting IoT-related issues across a variety of smart building systems.With a strong...


  • Bedford, Bedford, United Kingdom Ingenii Search Full time

    About UsIngenii Search is a dynamic and fast-growing company at the forefront of IoT solutions for building management.We're seeking a highly skilled Technical Support Solutions Specialist to join our team. In this role, you'll provide exceptional support to clients, troubleshooting IoT-related issues across various smart building systems.Job SummaryThis is...


  • Bedford, Bedford, United Kingdom Ingenii Search Full time

    Position Overview:Ingenii Search is partnering with a rapidly expanding company that specializes in IoT solutions for building management. This innovative firm helps streamline and optimize smart building systems, enabling efficient and intelligent management of facilities. As their portfolio of clients expands, they are looking to strengthen their support...


  • Bedford, Bedford, United Kingdom ZipRecruiter Full time

    We are seeking an Electrical Systems Specialist to install and troubleshoot various electrical systems and components on machinery, buildings, and wiring. This role requires strong high and low voltage wiring skills and excellent electrical troubleshooting abilities.Key Responsibilities:Design, build, and install electrical panelsInstall electrical...


  • Bedford, Bedford, United Kingdom Tenpin Ltd Full time

    Recruitment Support SpecialistAre you an ambitious recruitment professional looking to make a real impact? We are seeking a Recruitment Support Specialist to join our People Team at Tenpin Ltd. As a key member of our recruitment team, you will be responsible for supporting the end-to-end recruitment process, from managing vacancies to on-boarding candidates....


  • Bedford, Bedford, United Kingdom Carbon60 Full time

    About the JobCareers at Carbon60 are all about driving innovation and excellence in mechanical and electrical installations. As a Building Maintenance Specialist, you will play a critical role in ensuring the smooth operation of our clients' facilities.Key ResponsibilitiesMaintaining and repairing mechanical and electrical systemsCarrying out routine...


  • Bedford, Bedford, United Kingdom SER (Staffing) Ltd Full time

    Job Title: Maintenance EngineerJob Summary:At SER Ltd, we are seeking a highly skilled Building Services Maintenance Specialist to join our team. The ideal candidate will have a strong background in commercial building services maintenance, with a focus on mechanical and plumbing systems.Key Responsibilities:Perform routine maintenance and repairs on...


  • Bedford, Bedford, United Kingdom A.D.S Construction Personnel Ltd Full time

    Job OverviewWe are seeking an experienced Commercial Support Specialist to join our team at A.D.S Construction Personnel Ltd in Bedford. The ideal candidate will provide commercial support to the Senior Quantity Surveyor and overall project team on all financial and contractual matters.The role offers a unique opportunity to work on a diverse range of...


  • Bedford, Bedford, United Kingdom ZipRecruiter Full time

    About the RoleWe are looking for a motivated IoT Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical support to our clients, resolving complex issues related to IoT systems and protocols.Your key responsibilities will include:Providing 1st, 2nd, and 3rd line support for clients, troubleshooting IoT-related...


  • Bedford, Bedford, United Kingdom Paradigm Housing Group Full time

    Overview:We are seeking a skilled Energy Systems Specialist to join our dedicated Direct Labour Operation (DLO). This role will provide you with an opportunity to work on various energy-related projects, utilizing your technical expertise and knowledge of heating systems.About the Role:As an Energy Systems Specialist, you will be responsible for ensuring the...


  • Bedford, Bedford, United Kingdom Alliance Consulting Group Full time

    Control Systems SpecialistWe are seeking an experienced Control Systems Specialist to join our team and provide technical expertise in the design and implementation of control systems for special purpose machinery.This role requires strong technical knowledge of PLC / HMI control systems, as well as excellent problem-solving and communication skills.The...


  • Bedford, Bedford, United Kingdom 3Sixty Talent Management Ltd Full time

    We are seeking a skilled specialist to join our team at 3Sixty Talent Management Ltd in the role of Automotive Systems Specialist.Key Responsibilities:Fitting and installing enhanced electrical systems within vehicles.Outfitting vehicles for operational use, ensuring they meet our high standards.This role offers a competitive salary of £24,300.00 and...


  • Bedford, Bedford, United Kingdom TRS Consulting Full time

    Job OverviewWe are seeking a highly skilled Medical Imaging Systems Installation and Support Specialist to join our team at TRS Consulting.In this role, you will be responsible for installing and maintaining medical imaging equipment, providing technical support to customers, and collaborating with the service team to resolve issues.Key...


  • Bedford, Bedford, United Kingdom InnovaSea Systems, Inc. Full time

    Job Title:Senior Embedded Systems EngineerAbout the RoleOur company, Innovasea Systems, Inc., is a leading provider of innovative aquaculture solutions. We are seeking a talented Senior Embedded Systems Engineer to join our Aquaculture Intelligence division.ResponsibilitiesDesign and develop embedded systems for our product development process, including...


  • Bedford, Bedford, United Kingdom Building Transformations Full time

    Company OverviewBuilding Transformations is a niche service provider to the built environment, offering specialist access and maintenance solutions for high-end hotels, commercial buildings, and MOD estate facades, roofs, and glazing.


  • Bedford, Bedford, United Kingdom Vertiv Group Corp. Full time

    Job OverviewVentiv is a global leader in power, thermal and infrastructure management solutions. We help businesses build and operate data centers, network hubs, and other mission-critical facilities that require 24/7 uptime.About the RoleWe are seeking a Senior Power Systems Specialist to join our team of experts who design, install, and maintain critical...


  • Bedford, Bedford, United Kingdom Expleo Group UK Jobs Full time

    Job OverviewExpleo Group UK Jobs are seeking a skilled Electronics Systems Specialist to join their team on a contract basis. The successful candidate will be based at a major Automotive Research and Development facility in the UK.


  • Bedford, Bedford, United Kingdom beBee Professionals Full time £28,000 - £35,000

    beBee Professionals is seeking a skilled Electrical Systems Specialist to install, maintain, and repair electrical systems in residential, commercial, and industrial settings. The ideal candidate will have a strong understanding of electrical codes and safety regulations, as well as excellent problem-solving skills and attention to detail.Key...


  • Bedford, Bedford, United Kingdom Vertiv Full time

    About the RoleWe are seeking an experienced Electrical Systems Commissioning Specialist to join our team in Vertiv. This is a unique opportunity for a skilled professional to work on UPS project commissioning, specialist site testing, system fault finding and repairs, and providing high-level technical support at locations in the UK and...


  • Bedford, Bedford, United Kingdom Building Transformations Full time

    Job OverviewWe are a specialist service provider to the built environment, delivering bespoke access and maintenance solutions to high-end hotels, commercial buildings and MOD estates.