Executive Director of Complex Care Operations
5 days ago
Community Integrated Care is a progressive charity dedicated to providing innovative and high-quality support to individuals with complex or intense needs. We are committed to continuous improvement, modern technology, and a supportive work environment that fosters a culture of psychological safety, wellbeing, and two-way communication.
About the RoleWe are seeking an experienced clinical leader to join our team as Regional Manager for Complex Care. As a key member of our management team, you will be responsible for ensuring the highest standards of care for individuals with complex or more intense needs within your geographical area.
You will lead operational delivery, oversee and audit the management of services to ensure person-centered care is embedded, promoting independence, choice, dignity, and privacy. Additionally, you will create meaningful partnerships in local communities, liaise with multi-disciplinary teams, and actively seek feedback to shape services and drive excellence.
This is a unique opportunity to join our ever-expanding team and contribute to our mission of transforming lives through exceptional care. If you are a clinical leader with a passion for delivering exceptional care, we encourage you to apply for this exciting role.
Key Responsibilities- Service Delivery: Lead operational delivery, overseeing and auditing the management of services to ensure person-centered care is embedded, promoting independence, choice, dignity, and privacy.
- Business Development: Create meaningful partnerships in local communities, liaising with multi-disciplinary teams, and actively seeking feedback to shape services and drive excellence.
- Transformation: Champion change and innovation, driving the successful implementation and embedding of change initiatives.
- People Management: Lead, develop, and motivate your team to create a high-performing group that meets local objectives.
- Quality and Compliance: Ensure all policies, procedures, practices, and standards are embedded in service delivery, working closely with Quality colleagues to investigate any concerns.
As a Regional Manager, you will be responsible for driving area performance, optimising resource allocation within budgets, and ensuring financial decisions balance commercial and organisational objectives and KPIs. You will also manage risks, foster a culture of positive risk-taking, and ensure compliance with all legal, regulatory, and organisational standards.
Requirements- Professional Qualification: In Health and Social Care, such as a Qualified Nurse, Social Worker, or equivalent.
- Specialised Knowledge: Diploma in Positive Behaviour/Diploma in Practice Leadership. Proven experience in clinical leadership within a health and social care setting.
- Regulatory Knowledge & Sector Insight: Current knowledge of CQC and CI regulations, frameworks, and inspection processes. Knowledge of the care sector, including regulatory and contractual frameworks and relevant legislation.
- Risk Management: Strong knowledge of protective and preventative risk and clinical management strategies.
- Quality Assurance: Understanding of quality assurance systems and processes.
- Leadership Skills: Ability to lead teams, manage individual performance, and drive continuous improvement.
- Stakeholder Engagement & Communication Skills: Skilled at influencing and negotiating with senior stakeholders with excellent written, oral, presentation, and communication skills.
- Analytical Abilities: Proficient in assessing and analysing data and financial information.
- Problem-Solving: Ability to respond to sudden and unexpected demands with effective solutions.
- Personal Attributes: Empathetic communicator, flexible, adaptable, and able to manage risk positively.
As a Regional Manager at Community Integrated Care, you will have access to opportunities for professional development, a competitive salary, and a comprehensive benefits package, including a £50,000 - £60,000 salary, depending on experience, plus a £5,000 car allowance based in Aberdeenshire.
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