Catering Team Leads

3 weeks ago


Coventry, Coventry, United Kingdom Frasers Group Full time

Job Overview

Catering & Bar Team Leaders are responsible for delivering exceptional customer service and managing teams to ensure a seamless service experience.

Key Responsibilities

  1. Manage teams to maintain high levels of customer satisfaction and service quality.
  2. Ensure effective stock management, cash handling, and reporting.
  3. Collaborate with other departments to enhance the guest experience.
  4. Develop and coach team members to achieve their full potential.
  5. Implement and maintain company policies and procedures, including health and safety and employment law.
  6. Address customer feedback and complaints, and report service or quality issues.
  7. Manage cash handling and profit control measures.

Requirements

Our ideal candidate will have:

  1. Previous experience in a similar role.
  2. A confident and friendly manner.
  3. Excellent communication and problem-solving skills.
  4. A self-starter with a passion for excellence.
  5. Knowledge of licensing law.

Benefits

We offer:

  1. Flexible working hours.
  2. Weekly pay.
  3. Full training provided.
  4. Free parking.
  5. Discounted food and drink from our onsite outlets.
  6. Opportunity to work as part of a vibrant and exciting venue team.

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