Spa Operations Manager
4 weeks ago
Job Title: Spa Operations Manager
Department: Spa and Health Department
Responsible to: Director of Operations
Responsible for: Spa operations team
Key Responsibilities:
General Operations
- Ensure all areas of the Spa are kept clean and well-maintained at all times.
- Ensure compliance with all legislation governing the operation of a Spa facility.
- Ensure the health and safety of guests and employees are paramount at all times.
- Ensure all spa, health club, and wellness equipment is maintained in good working order at all times.
- Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa & gym equipment.
- Attend daily morning HOD meeting.
- Perform any other duties that management may reasonably require.
Commercial Management
To Work Alongside the Operations Director
- Prepare the budget and business plan to ensure that the spa is adequately represented.
Commercial Action Plan
- Take a lead in creating & developing the Spa departments monthly Commercial Action Plan and ensure its delivery.
Revenue and GOP Management
- Be responsible for the delivery of spa revenue & GOP according to the budgeted numbers.
Forecasting and Analysis
- Complete the spa forecast on a weekly basis (current month plus 2 as a minimum).
- Continuously analyse market & own trends & react accordingly.
Reporting and Communication
- Complete & distribute on the books reports on a weekly basis with a comprehensive commentary.
Customer Relationship Management
- Identify and target specific market segments for potential corporate clientele to promote Spa services.
- Able to implement and monitor up-selling strategies to maximise spa revenue.
Inventory and Asset Management
- Manage spa inventory effectively and follow hotels purchasing standards to ensure audit compliance.
- Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
- Perform a regular inventory of Spa levels for retail and operational stocks.
Employee Management
- Recruit and train Spa employees in accordance with hotel guidelines.
- Monitor and review Spa employees performance regularly and provide required guidance.
- Conduct annual & midterm performance appraisals for all team members.
- Set monthly/annual team KPIs in line with budget & incentivise as appropriate.
Guest Experience
- Able to achieve high performance and operational standards.
- Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
- Able to handle any guest complaints or special requirements.
Benefits and Culture
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
Equal Opportunities
- The Lowry Hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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