Spa Operations Manager

4 weeks ago


Rusholme, United Kingdom The Lowry Hotel Full time

Job Title: Spa Operations Manager

Department: Spa and Health Department

Responsible to: Director of Operations

Responsible for: Spa operations team

Key Responsibilities:

General Operations

  • Ensure all areas of the Spa are kept clean and well-maintained at all times.
  • Ensure compliance with all legislation governing the operation of a Spa facility.
  • Ensure the health and safety of guests and employees are paramount at all times.
  • Ensure all spa, health club, and wellness equipment is maintained in good working order at all times.
  • Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa & gym equipment.
  • Attend daily morning HOD meeting.
  • Perform any other duties that management may reasonably require.

Commercial Management

To Work Alongside the Operations Director

  • Prepare the budget and business plan to ensure that the spa is adequately represented.

Commercial Action Plan

  • Take a lead in creating & developing the Spa departments monthly Commercial Action Plan and ensure its delivery.

Revenue and GOP Management

  • Be responsible for the delivery of spa revenue & GOP according to the budgeted numbers.

Forecasting and Analysis

  • Complete the spa forecast on a weekly basis (current month plus 2 as a minimum).
  • Continuously analyse market & own trends & react accordingly.

Reporting and Communication

  • Complete & distribute on the books reports on a weekly basis with a comprehensive commentary.

Customer Relationship Management

  • Identify and target specific market segments for potential corporate clientele to promote Spa services.
  • Able to implement and monitor up-selling strategies to maximise spa revenue.

Inventory and Asset Management

  • Manage spa inventory effectively and follow hotels purchasing standards to ensure audit compliance.
  • Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
  • Perform a regular inventory of Spa levels for retail and operational stocks.

Employee Management

  • Recruit and train Spa employees in accordance with hotel guidelines.
  • Monitor and review Spa employees performance regularly and provide required guidance.
  • Conduct annual & midterm performance appraisals for all team members.
  • Set monthly/annual team KPIs in line with budget & incentivise as appropriate.

Guest Experience

  • Able to achieve high performance and operational standards.
  • Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
  • Able to handle any guest complaints or special requirements.

Benefits and Culture

  • You will have access to a benefits package we believe truly works for our people and enhances our overall culture.

Equal Opportunities

  • The Lowry Hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

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