Corporate Account Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Biffa Full time

Corporate Account Support Manager

Job Summary:

The Corporate Account Support Manager plays a crucial role in managing the commercial relationship between Biffa and its corporate clients. This position requires a strong analytical mindset, excellent communication skills, and the ability to build and maintain positive relationships with clients.

Key Responsibilities:

  • Manage the commercial relationship between Biffa and corporate clients, ensuring business account plans are implemented and service success is achieved.
  • Responsible for contract compliance, retention, and pricing negotiations with clients.
  • Identify new development opportunities to deliver profitable growth and assist in the tender and/or benchmarking process.
  • Complete customer reviews and present management information using Power BI.
  • Assist depots and customer services in resolving issues arising from sites, including health and safety, container changes, or the introduction of alternative services.
  • Ensure customer debt position is maintained in line with contractual commitments.
  • Engage with clients at all levels to negotiate, influence, and communicate effectively to deliver long-term benefits.

Requirements:

  • Confident in Microsoft applications, including advanced Excel.
  • Analytical skills with the ability to understand numerical data.
  • Experience in building and maintaining customer relationships.

About Biffa:

Biffa is a leading waste management company that aims to change the way people think about waste. We believe in providing a career that's rewarding, challenging, and never dull. Our 10,500+ people around the country trust us to provide them with a career that's always fulfilling.



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