Corporate Account Manager
4 weeks ago
Corporate Account Support Manager
Job Summary:
The Corporate Account Support Manager plays a crucial role in managing the commercial relationship between Biffa and its corporate clients. This position requires a strong analytical mindset, excellent communication skills, and the ability to build and maintain positive relationships with clients.
Key Responsibilities:
- Manage the commercial relationship between Biffa and corporate clients, ensuring business account plans are implemented and service success is achieved.
- Responsible for contract compliance, retention, and pricing negotiations with clients.
- Identify new development opportunities to deliver profitable growth and assist in the tender and/or benchmarking process.
- Complete customer reviews and present management information using Power BI.
- Assist depots and customer services in resolving issues arising from sites, including health and safety, container changes, or the introduction of alternative services.
- Ensure customer debt position is maintained in line with contractual commitments.
- Engage with clients at all levels to negotiate, influence, and communicate effectively to deliver long-term benefits.
Requirements:
- Confident in Microsoft applications, including advanced Excel.
- Analytical skills with the ability to understand numerical data.
- Experience in building and maintaining customer relationships.
About Biffa:
Biffa is a leading waste management company that aims to change the way people think about waste. We believe in providing a career that's rewarding, challenging, and never dull. Our 10,500+ people around the country trust us to provide them with a career that's always fulfilling.
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