Technical Support Specialist

3 days ago


Gloucester, Gloucestershire, United Kingdom FEP-PAY LTD Full time
Job Description

We are seeking an experienced Event Support Technician to join our team at FEP-PAY LTD.

Main Responsibilities:
  1. Configure and Deploy POS Equipment: Configure and deploy event and fixed venue payment devices such as EPOS and MPOS machines, ensuring seamless integration with our systems.
  2. Provide On-Site Technical Support: Provide on-site technical support during events, monitoring and troubleshooting as required to ensure efficient delivery of services.
  3. Maintain Technical Equipment: Test and maintain a wide range of technical equipment, including digital screens, to guarantee optimal performance.
  4. Collaborate with the Team: Work collaboratively with our team to deliver a high level of service, with the ability to work independently when required.
  5. Terminate Cables: Able to terminate cable (CAT5/CAT6) to ensure smooth operation of technical equipment.
  6. Promote the Organisation: Promote the FEP-PAY Team and act as a role model through promoting the activities, values, and culture of the organisation.
Requirements:
  1. Windows Operating Systems: Knowledge of Windows desktop operating systems such as Windows 7 and 10 is essential for this role.
  2. Planning and Time Management: Good planning and time management skills with the ability to prioritise workload appropriately and meet challenging deadlines.
  3. Industry Experience: Understanding of events/stadia industry/experience of site-based working (exhibitions, conferences, green fields) is necessary for success in this position.
  4. Unsociable Working Hours: Commitment to unsociable working hours necessary in the events industry (working hours will ordinarily be 5 days out of every 7 including weekends and long days at times).
  5. Driving Licence: Full UK driving license (with no more than 6 points for minor convictions) is required for this role.
Benefits:
  1. Holiday Allowance: 28 days holiday allowance, plus bank holidays on top.
  2. Life Cover and Pension Scheme: Life cover, company pension scheme, and employee assistant programme.
  3. Medicash: Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical, and more. As a Medicash member, you can also access an online GP service as well as gym and retail discounts.
  4. Refer a Friend Programme: The opportunity to earn some extra cash by using our refer a friend programme.
  5. Social Activities: Fortnightly lunches and regular social activities, plus the opportunity to be involved in some of the UK's most prestigious sporting events and festivals.
  6. Salary: £35,000 - £45,000 per annum, depending on experience.


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