Technical Support Specialist
3 days ago
We are seeking an experienced Event Support Technician to join our team at FEP-PAY LTD.
Main Responsibilities:- Configure and Deploy POS Equipment: Configure and deploy event and fixed venue payment devices such as EPOS and MPOS machines, ensuring seamless integration with our systems.
- Provide On-Site Technical Support: Provide on-site technical support during events, monitoring and troubleshooting as required to ensure efficient delivery of services.
- Maintain Technical Equipment: Test and maintain a wide range of technical equipment, including digital screens, to guarantee optimal performance.
- Collaborate with the Team: Work collaboratively with our team to deliver a high level of service, with the ability to work independently when required.
- Terminate Cables: Able to terminate cable (CAT5/CAT6) to ensure smooth operation of technical equipment.
- Promote the Organisation: Promote the FEP-PAY Team and act as a role model through promoting the activities, values, and culture of the organisation.
- Windows Operating Systems: Knowledge of Windows desktop operating systems such as Windows 7 and 10 is essential for this role.
- Planning and Time Management: Good planning and time management skills with the ability to prioritise workload appropriately and meet challenging deadlines.
- Industry Experience: Understanding of events/stadia industry/experience of site-based working (exhibitions, conferences, green fields) is necessary for success in this position.
- Unsociable Working Hours: Commitment to unsociable working hours necessary in the events industry (working hours will ordinarily be 5 days out of every 7 including weekends and long days at times).
- Driving Licence: Full UK driving license (with no more than 6 points for minor convictions) is required for this role.
- Holiday Allowance: 28 days holiday allowance, plus bank holidays on top.
- Life Cover and Pension Scheme: Life cover, company pension scheme, and employee assistant programme.
- Medicash: Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical, and more. As a Medicash member, you can also access an online GP service as well as gym and retail discounts.
- Refer a Friend Programme: The opportunity to earn some extra cash by using our refer a friend programme.
- Social Activities: Fortnightly lunches and regular social activities, plus the opportunity to be involved in some of the UK's most prestigious sporting events and festivals.
- Salary: £35,000 - £45,000 per annum, depending on experience.
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