NOC Shift Supervisor
2 weeks ago
We are seeking a highly skilled NOC Shift Supervisor to join our team at ECS Resource Group.
The successful candidate will be responsible for providing dedicated support to our clients on a 24/7 basis, working closely with the NOC Manager to ensure seamless operations.
Key Responsibilities:
- Lead the NOC team during assigned shifts, ensuring timely and effective issue resolution.
- Collaborate with the NOC Manager to develop and implement process improvements.
- Provide exceptional customer service, responding to client inquiries and concerns in a professional and timely manner.
- Participate in on-call rotations, providing after-hours support as needed.
Requirements:
- Proven experience in a NOC or similar environment, with a strong understanding of network operations and customer support.
- Excellent leadership and communication skills, with the ability to work effectively in a fast-paced environment.
- Ability to work a variety of shifts, including nights, weekends, and holidays.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
About ECS Resource Group:
ECS Resource Group is a leading provider of IT and business solutions, dedicated to delivering exceptional service to our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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