IT Infrastructure Specialist

3 weeks ago

City of London, United Kingdom Hamilton Barnes 馃尦 Full time
Job Title: IT Infrastructure Specialist

HAMILTON BARNES is seeking an experienced IT Infrastructure Specialist to join its dynamic team. This exciting role offers the opportunity to work on a wide range of projects, from designing and implementing enterprise networks to providing exceptional customer service to our clients.

The ideal candidate will have a proven track record in corporate 3rd line networking support, excellent communication skills, and the ability to work effectively in a team environment. In return, we offer a competitive salary of 拢55,000-拢65,000 per annum, annual bonuses, and a comprehensive benefits package.

About Us

As an award-winning, fast-growing IT MSP and consultancy, HAMILTON BARNES provides expert advice, dependable systems, and outstanding support to SMEs across financial services, utilities, and real estate.

The Role

This is an excellent opportunity for an IT Infrastructure Specialist looking to develop their skills and progress into consultancy. The successful candidate will have the chance to work with diverse technologies, conduct deployments at datacenters and client sites, and participate in on-call support as part of a rota for escalations.

Key Responsibilities
  • Systems Management (40%)
    • Identify improvements in networking systems and infrastructure
    • Monitor production networks and infrastructure comprehensively
    • Perform hardware and firmware upgrades for networking infrastructure
    • Write and implement Requests for Change (RFCs)
    • Support and train team members
    • Create and maintain detailed documentation
  • 3rd Line Support (40%)
    • Troubleshoot and resolve complex network incidents and escalations
    • Address and resolve networking alerts
    • Conduct root cause analysis and report network trends
    • Resolve major incidents
    • Configure BAU firewall, network switches, and manage service requests
    • Participate in on-call support as part of a rota for escalations
  • Project Work (20%)
    • Deliver small-scale projects
    • Conduct deployments at datacenters and client sites
    • Submit and execute detailed change requests
Requirements
  • Technical Experience
    • Proven experience in corporate 3rd line networking support
    • Excellent customer service, including stakeholder interactions
    • Experience in creating quality support documentation
    • Knowledge of support best practices and procedures
    • MSP experience is highly desirable
  • Certifications and Skills
    • CCNP, FortiGate NSE4+
    • Skills in Networking (IPv4, DHCP, DNS, Switches)
    • Knowledge of enterprise firewall and WAN technologies
    • Experience in network management and monitoring
    • Familiarity with packet capture tools and technologies
Benefits
  • Annual bonus
  • Pension scheme with up to 4% employer match
  • Extra day off on your birthday
  • Ongoing training and certification support
  • AXA Private Health Insurance, including dental, optical, and mental health coverage
  • Discount program via Perkbox
  • Enhanced sick pay
  • Employee Assistance Program with Health Assured
  • Season Ticket Loan and Cycle to Work Scheme
  • Regular team events and office refreshments
Salary

拢55,000-拢65,000 per annum

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