Head of Quality Assurance Leadership

4 weeks ago

Essex, United Kingdom Argo Aviation International Ltd Full time

Quality Assurance and Control Director

At Argo Aviation International Ltd, we are seeking a highly skilled and experienced Quality Assurance and Control Director to lead our quality management system and ensure the highest quality products. This is a full-time permanent role based in the Essex area.

About the Role

The successful candidate will be responsible for developing, directing, and executing quality assurance and quality control programs to support the growth of the business and delivery of highest quality products. This will include leading on quality issues, managing the non-conformance process from identification through to resolution with effective management of stakeholders and communication.

Duties and Responsibilities

  • Ensuring a robust and phase-appropriate Quality Management System (QMS) is in place to facilitate the design, development, and manufacturing of products.
  • Collaborating with the Procurement and R&D/Product Management teams through design and supply to ensure quality and consistency across our products and supply chain, carrying out in-house quality assurance checks on pre-production samples.
  • Determining, defining, and agreeing quality test procedures, standards, and specifications to minimize design and functionality quality issues.
  • Working with the Compliance Manager and R&D to ensure all aspects relating to compliance for our own products are managed.
  • Ensuring the presence of adequate Supplier Technical Agreements that foster and set up good communication with supplier Quality Departments to ensure agreement and clarity on service level expectations and responsibilities over quality standards.
  • Auditing suppliers on quality of product, including onsite and offsite auditing.
  • Monitoring and reporting the quality performance of suppliers and products against agreed targets.
  • Managing, leading, and developing the NCM (non-conformance) process to ensure prompt action, tracking, resolution, and reporting of all NCMs to stakeholders.
  • Analysing returned product trends and driving corrective action back through manufacturing, as necessary.
  • Undertaking impartial investigations of opportunities for improvement and customer complaints.
  • Liaising as required with clients and their quality and compliance executives to ensure there is a strong relationship of mutual support and customer service.
  • Managing and developing the quality team, ensuring their effectiveness and professional growth.
    • Identifying skills gaps through audits and following up by either training staff or identifying an appropriate resource to train.
    • Engaging staff with the QMS and nurturing a positive culture of quality.
    • Assisting and supporting staff with quality queries from internal and external stakeholders.

Experience, Knowledge, and Qualifications

The successful candidate will have proven experience in effectively and successfully leading a QA/QC function. They will also have people management and team building experience, including effectively managing and developing people.

Other key requirements include managing multiple stakeholders and communicating effectively at all levels, working within a global supply chain, and demonstrating experience with product life cycle management systems.

We are looking for someone with a structured data gathering, analysis, and reporting methodology, proficiency in the use of MS Office products (Word, Excel, PPT) to gather, analyze, and present findings, and providing regular and ad-hoc reports for executive and board review.

Working Conditions

  • Office environment
  • Full-time role - 40 hours per week
  • Hybrid working policy applicable
  • Candidate must have the right to live and work in the UK unrestricted

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