Lead Network Engineer

1 month ago

Dundee, Dundee City, United Kingdom NCR Atleos Full time
Job Title: ATM Network Lead Engineer

NCR Atleos, a leader in expanding financial access, is seeking a highly skilled ATM Network Lead Engineer to join our team. As a key member of our organization, you will be responsible for delivering first-class ATM Network Communications services for the UK & EU markets.

The successful candidate will lead a small team of ATM Network Analysts to provide support to the business on all ATM network related matters, including project delivery, new customer installations, and day-to-day support of the ATM endpoint networks. You will utilize our in-house ATM Management Platforms and vendor management platforms to proactively manage the ATM Network estate, identifying and resolving problems effectively, ensuring maximum availability for our customers.

Key Responsibilities:
  • Oversee the delivery of first-class ATM Network services to our customers, ensuring endpoint network connectivity solutions are operating effectively and meeting SLAs.
  • Act as the Lead for ATM Network incidents and BAU support queries, working through plans of action and next steps, acting as an SME resource for internal departments to identify and resolve any issues.
  • Lead the implementation of ATM Network upgrade projects, including migration from PSTN/DSL/3G services to FTTC/FTTP and 4G networks, as well as working with suppliers to identify new network solutions to meet the needs of our business and our customers.
  • As we continue to expand our business, lead the implementation of ATM Network services into new markets to support acquisition of new customers.
  • Build strong relationships with internal departments and suppliers, ensuring ATM Network solutions delivered are in line with business and customer requirements.
  • Development of KPIs to monitor and track and manage performance, identifying trends and taking appropriate action to deliver any improvements or resolve issues.
Requirements:
  • Broad understanding of Network Infrastructure, and protocols, including router configurations and networking concepts.
  • Knowledge of ATM/Payments & Networks operations.
  • Experience in either a similar IT or Operational role, supporting large scale endpoint networks and terminals.
  • Customer service mind-set with high technical competency with preferable previous network management and/or troubleshooting experience.
  • Excellent MS Office skills including Excel.
  • Knowledge of network management and monitoring tools.
  • Qualifications in network fundamentals are desirable.
What We Offer:
  • Competitive salary.
  • 24 days holiday rising to 25 after 5 years' service.
  • Competitive defined contribution company pension with Fidelity.
  • 50% Employer funded single private medical cover provided by Bupa, with the option to buy additional cover.
  • Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
  • Employee life assurance.
  • Employee Assistance Programme, with 24/7 counselling service.
  • Access to a wide range of retail discounts to high street and online stores including supermarkets, utilities, entertainment, travel, car hire/transport, food & drink.
  • Access to MYGYM discounts for membership offers and discounts.

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