Field Installation Trainer

4 weeks ago

Manchester, United Kingdom Leaf Home Full time

At Leaf Home, we're on a mission to make homeownership easy. As a Field Installation Trainer, you'll play a critical role in delivering remarkable, end-to-end experiences for our customers. With a focus on quality and customer satisfaction, you'll train and improve the proficiency of our subcontracting installation teams to build value and quality with customers through training and field engagement.

Key Responsibilities:

  • Train, coach, and develop installation subcontractors both in the office and in the field.
  • Improve subcontractor retention rates through impactful training and engagement.
  • Ensure jobs are installed daily to improve location attainment and effectiveness.
  • Responsible for driving proficiency and efficiency amongst installation subcontractors.
  • Installation training subject matter expert; able to teach all aspects of installing LeafFilter products on all types of homes.
  • Identify weaknesses of individuals and teams and create, or assist with the creation of, ad hoc training events to improve performance.
  • Work with the Installation Managers on individual performance, abilities, and capacities of the installers.
  • Partner with leadership to identify systemic training gaps and propose solutions to address them.

Requirements:

  • High school diploma or equivalent.
  • 3+ years of successful experience in home construction, remodeling, and/or installation.
  • Track record of successful training, coaching, and onboarding of subcontractors.
  • Strong customer service focus and ability to interact with customers.
  • Must have a reliable truck, van, or SUV able to carry ladders.
  • Multi-height and adjustable ladders (28+ feet in height).
  • Functioning tools to include drills, speed square, saw or grinder, etc.
  • Ability to frequently be on ladders up to the 2nd story of a home.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball.'
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'win every day' mentality.
  • Hold oneself accountable and responsible while being self-driven in accomplishing goals.
  • Detail-oriented and can focus on the task at hand by finding the most efficient and effective pathway to completion.
  • Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, and solve complex problems.
  • Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
  • Must hold a valid driver's license.
  • Must have reliable transportation to/from job site to perform job duties.
  • Must be comfortable ascending and descending ladders of varying heights to perform services.
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Qualifications:

  • Experience in gutter and gutter protection system installation.

Work Environment:

  • Field office/manufacturing/construction environment.
  • Performs work outside in varying temperatures and climates.
  • Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

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