Security Officer

4 weeks ago

Gravesend, Kent, United Kingdom Abm Full time

Job Title: Security Officer

Location: Shopping Centre

Shift Pattern: Rotating Shifts

Hours: 28 hours per week

Rate of Pay: £12 per hour

Reporting To: Security Supervisor

ROLE OVERVIEW AND PURPOSE

This role is the public face of the Security Team, requiring a professional and proactive attitude. You will ensure exemplary standards of Security and Customer Service are provided to the client and visitors to the site.

KEY RESPONSIBILITIES

Provide first-class customer-focused service to all visitors and tenants within the shopping centre.

Conduct regular patrols of the shopping centre, being proactive and vigilant at all times.

Continuously look for opportunities to assist visitors, helping wherever possible.

Safeguard the site, ensuring a safe and non-threatening environment for all visitors and tenants.

Manage incidents in accordance with site policies and procedures.

Liaise with the control room, reacting to incidents and ensuring colleagues are briefed and supported.

Report any unsecure areas to the control room immediately, taking action to resolve the issue.

Record and log non-conformances and emergencies with the control room operatives.

Deal efficiently and effectively with emergencies, keeping the Centre team informed.

Demonstrate an understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site and company policies.

Maintain vigilance and manage unauthorised access by banned individuals.

Adhere to radio procedures at all times.

Record events and incidents in the Security Officer notebook correctly, adhering to notebook policies.

Undertake any other reasonable duties as required to meet the needs of the business.

Ensure a timely response to all security issues and events.

Complete all training requirements as requested by the line manager.

Be available to cover at least one additional shift per month if requested to cover absence or annual leave.

Liaise closely with the Environmental Services team, delivering a single service and highlighting opportunities for collaboration.

REQUIRED SKILLS AND EXPERIENCE

Be professional, pleasant, friendly, courteous, and helpful at all times, while carrying out duties to the highest standard.

Demonstrate a one-team approach.

Take ownership of all situations, ensuring tasks are completed or escalated when necessary.

Stay motivated, aiming high and achieving.

Respect all staff and visitors within the shopping centre.

QUALIFICATIONS

Hold a current SIA front-line licence, with an SIA CCTV licence being advantageous.

Benefits

We're proud to offer a great range of benefits, including:

  • 24/7 GP: Speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counselling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access to Telus, our innovative employee app, where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work
  • Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our careers page.

ABOUT US

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services, including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants, and distribution centres, entertainment venues, and more. In the UK, we're proud to service iconic sites across the country with more than 10,000 team members. For more information, visit our website.

ABM are committed to employment practices that promote diversity and inclusion in employment, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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