Automotive Technical Advisor/Mechanic

3 weeks ago

Lincoln, Lincolnshire, United Kingdom MSX International Full time

Job Title: Automotive Technical Advisor/Mechanic

Job Summary:

MSX International is seeking a highly skilled Automotive Technical Advisor/Mechanic to join our team. As a key member of our team, you will be responsible for assessing and solving technical escalations, providing online and in-dealership technical assistance, and leading discussions as a subject matter expert.

Key Responsibilities:

  • Assessing and solving technical escalations
  • Providing online and in-dealership technical assistance
  • Leading discussions and acting as a subject matter expert
  • Managing recall requirements and ensuring Required Service Updates (RSU) are completed
  • Interacting with the team as the quality feedback liaison
  • Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections
  • Ensuring the improvement of the customer experience and increasing "fixed first visit" cases
  • Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience

What We Offer:

  • Full-time position with benefits effective the first of the month following 30 days of employment
  • Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average
  • Monthly paid car allowance
  • Paid standard US holidays and paid vacation time

Qualifications:

  • A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered
  • Field-related management experience is preferred
  • Ideal experience required: Assistant Manager, Shop Foreman
  • Highly motivated, adaptive, and autonomous with the ability to deliver results
  • Ability to travel locally to dealerships within a designated area
  • Ability to analyze and document vehicle case updates using Microsoft Excel
  • Ability to communicate technical information to all levels
  • Ability to analyze data and create custom reports using provided templates
  • Ability to effectively use MS Word, Excel, and PowerPoint
  • Ability to work independently and manage a progressive workload in a fast-paced environment

Equal Employment Opportunity Employer: MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status, age, or any other characteristic protected by law.

Compensation: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience, and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65k to $85k based on current experience.

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