Digital Technical Analyst

3 weeks ago

Wakefield, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

About the Role

We are seeking a highly skilled and motivated Technical Support Analyst to join our Digital Services team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional IT support to our staff, ensuring they have the necessary tools and resources to deliver high-quality patient care.

Key Responsibilities

  • Provide 1st and 2nd level IT support to approximately 9000 users across the Trust, including advice and guidance on IT and technical issues.
  • Work closely with the Digital Senior Technical Analysts to deliver an effective and efficient IT service, following change control procedures and advising on any issues as necessary.
  • Report daily to the team leader or nominated senior IT technical analyst on workload, work assignment, and associated issues, working on own initiative and prioritizing own workload.
  • Ensure effective and efficient customer service, maintaining accurate records and keeping users up to date on IT issues and resolutions.
  • Deploy and support a range of desktops, laptops, Android, and iOS devices, as well as associated software and peripherals, throughout the Trust.
  • Maintain the existing IT infrastructure by performing upgrades, new installations, and routine procedures in accordance with standard operating procedures, providing advice and guidance on replacement and cost as necessary.
  • Participate in the provision of an effective and efficient fault resolution service, recording actions via the Digital Service Desk, and comply with the escalation procedure to ensure minimum disruption of Digital Services.
  • Assist in the compilation and maintenance of an accurate inventory of hardware and software, as well as the development and maintenance of documented procedures for the operation of Digital systems under the control of Digital services.
  • Work in conjunction with other Digital Services teams to deliver projects where Digital systems deployment, change, or upgrades are a key deliverable.
  • Write and maintain IT documentation, including updating records in the Service Desk application to record changes made and actions taken.
  • Provide advice and guidance to contractors, supervising them while on-site during system installations, upgrades, or repairs.
  • Responsible for the correct and safe use of expensive and specialist IT equipment.
  • Provide assistance to and work closely with all teams in Digital Services.
  • Participate in testing of new systems, evaluating and reporting on new IT hardware and software.
  • Provide advice and guidance to other team members, sharing own knowledge and experience.
  • Participate in disaster recovery testing of existing systems.
  • Undertake any other reasonable duties as directed.

Requirements

  • 3 GCSEs or equivalent, including mathematics and English.
  • HND Level or equivalent experience (GNVQ, BTEC).
  • Relevant industry standard qualifications, such as Microsoft MCP/MCSE, degree, or related IT experience.
  • 1st/2nd line IT support experience.
  • Customer service experience.
  • Basic networking concepts.
  • Health Service and/or public sector experience.

About Us

The Mid Yorkshire Teaching NHS Trust provides care and support to over a million people in Wakefield and Kirklees, in their homes, community settings, and across our three hospital sites at Pontefract, Dewsbury, and Pinderfields (Wakefield). We strive for excellence, investing in teaching and the development of our workforce, and living by our values of caring, improving, being respectful, and maintaining high standards.

We value diversity and welcome talent and enthusiasm from individuals with a range of backgrounds and experiences. We have policies and procedures in place to ensure all applicants are treated fairly and consistently.

We are proud of our staff networks, who offer valuable guidance and feedback from those with lived experience. If you share our values and want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

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